Roon ARC Setup Problem

[ted_anthony_tobias_k (ted anthony tobias kilayko)]

hello,
im new to roon ARC. and im having difficulty setting up the roon ARC in my laptop. everytime i refresh the configuration, i get this error:

{
"connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"49.aaa.bbb.ccc","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"}
}

looking forward to a solution to this. thank you.

[Martin_Webster]

@ted_anthony_tobias_k, I have moved your post to the #support:port-forwarding-help category, so it receives appropriate attention.

The port forwarding diagnostics you’ve provided suggest that UPnP is not properly configured on your router or not working correctly.

Please try the following steps in order:

• Reboot your Roon Core and networking gear (router, modem, switches, etc.)
• Try to enable UPnP/NATPMP in the web administration interface for the router
• Try to manually open the port in your router’s port forwarding configuration
• Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
• Check for any VPNs or Firewalls that might be interfering
• Try to update your router firmware
• Check if your modem is in Bridge mode and if not, try to place into Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

1. What is the make and model of your modem and router?
2. Do you have any additional network hardware, like additional routers or managed switches?
3. Who is your internet service provider and what is your geographic region?
4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?

Thanks!

[benjamin (Ben Cap)]

Hey @ted_anthony_tobias_k,

You have my sincerest apologies for the delayed response here, we’ve been dealing with a higher-than-usual volume following our release and we’re working as quickly as we can to get back to everyone.

I wanted to follow up on this thread to see if you were still running into issues getting Arc set up? @Martin_Webster has sent over some excellent next steps if so.

Let me know! Here to help if you need