Suddenly I have issues with Roon Arc, I have a rune nucleus + with port forwarding set up. It has been working fine for yers. When I went out today it seemed to have stopped working. I turned the nucleus off and on again and reinstalled the software. I now seem to be getting the Arc to work but the test in the Roon app has an error, it is very odd. It talks about error code 1016. Has anyone got my ideas?
Please see this pinned Service Alert …
However, if you still require assistance … to equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request
Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.
Your responses will create a ticket on Roon’s support tracking system and auto-generate a Community thread in the appropriate section.
Because this Community thread will be in a public forum, please do not include any personal information, such as your email address, postal address or telephone number in your submission.
Thank you.
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Thanks for the reply. I had seen that but did not seem to be describing the same issue. But given the issue is happening, I may just sit on it for a day and see if it goes away, thanks for the support again.
Right now, with the Cloud issues I would not rule out anything and hopefully it will be resolved swiftly.
Appreciate your patience and understanding, thank you.
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Literally just sorted itself. Great advice as always.
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