Roon ARC shows "Not Ready" despite UPnP and port forwarding (ref#T7DFQY)

Support
1

Network Setup

· I use my ISP's router alongside a personal router.

ARC Status

· ARC is *Not Ready*

Roon Error Code

· “natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· I've turned UPnP/ NAT-PMP on and ARC won't connect

Select the Diagnostic Keyword or Text String

· Something else

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

Roon ARC keeps showing as "Not Ready" despite Upnp enabled and port forwarding set up

Describe your network setup

Deco and Virgin Media router. Apple MacBook Air via wi-fi

2

Hey @torben_thordsen,

Thanks for writing in! From what you’ve shared so far, it seems the protocols that configure port forwarding automatically are either not available or have failed. UPnP and NATPMP are not functioning in your router as Roon expects. 

See if any of the following help:

  • Turn on UPnP on your router and try to run Roon's port forwarding test again.
  • Try to set up manual port forwarding in your router.
    • Make sure the IP/Port matches in any port forwarding rule you create.
  • Double-check to make sure you don't have any VPNs, Firewalls, or other network filtering software blocking Roon.
  • Check if your modem is in Bridge mode.
  • Restart your network hardware and update firmware.

We’ll be monitoring for your reply, thank you!

3

Hi @torben_thordsen,

While ARC can negotiate port forwarding via UPnP with a two-router setup, it’s sometimes more reliable to configure an identical port forwarding rule in the settings admin page for each of the two routers.

This rule should be TCP protocol and match the port and IP address from Roon Settings → ARC.

Here’s a guide:

4

This thread is now closing due to inactivity. Please reach out in a new tech support request if we can assist further.