Roon ARC - Slow Queue Loading of Playlists

Support
1

While the ARC app generally works quite well, one persistent and quite annoying bug seems to be the sizeable lag when bringing up the queue for a playlist. This takes a good 30s everytime, regardless if on wifi network or mobile data. So anytime I am looking to load up a playlist and change the play order, it is excruciatingly slow to have the queue order properly loaded/not frozen.

2

I can’t reproduce this, how long is your playlist? I tried with a mixed local/Qobuz of 47 tracks / 4 hours and a Qobuz list of 83 tracks / 5 hours. The queue comes up nearly instantly

3

currently playlist is 351 tracks / 27 hours. Just tried also with a 99 track playlist and same result.

  • the playlist starts fine when i hit ‘shuffle’
  • i then click the hamburger icon for the queue
  • the next screen with the queue then loads but remains frozen/not fully loaded for about 30s.
  • then i am able to scroll up and start editing the queue

This has been the same consistent results with my frequent usage the last ~6 months with ARC

Note: even repeat opens of the same queue after closing have prolonged freezes before I can scroll/edit the queue.

4

I tried again with Shuffle, it’s not happening for me. Where do you “click the hamburger icon for the queue”? After tapping Shuffle on the playlist, I tap the bottom bar to go to the Now Playing screen, then tap the queue button bottom left

5

Yes, same as you are describing, perhaps hamburger icon wasn’t completely accurate. Queue button bottom left after starting playing. Queue loads up and then remains frozen for 30s then unfreezes.

6

Something must be wrong for you then, which isn’t for me :man_shrugging: Did you try resetting or reinstalling the ARC app? (You’d lose any ARC downloads though)

1 Like
7

Well @Suedkiez, thanks for taking the time on this - I reset, and after an initial crash of the app, it loaded and playlist queues loaded/scrolled instantly. Much obliged!

1 Like
8

Glad that this helped! There are so many ARC issues going on that require a reset! Another one is permanent “poor connection” even on home wifi, which is being investigated in another thread. I hope they get rid of this, but for the time being it seems that resetting it for any weird issue is the way to go :frowning:

9

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