Roon ARC startup and login issue on iOS app (ref#5UWUTA)

[hoendermis]

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

I keep having problems with starting up roon arc in the ios app.It just won’t start!I succeeded one time in the past but that’s all.I reinstalled roon and roon arc to see if that would resolve the issue but it only got me into more problems.I cannot sign into roon anymore…
Please help so i can be happy again 😀

Describe your network setup

Ziggo modem, deco boosters for my wifi network

[vadim]

Hello @hoendermis,

Thank you for reaching Roon support and welcome to our community!

This behavior is often caused by browser or network settings interfering with the login process. Please follow the steps below:

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Step-by-Step Troubleshooting Guide

1. Copy the Login Link to Safari (iOS)

• If you receive a login popup, copy the link from the browser popup and paste it directly into Safari.
• Check if this resolves the issue and allows the login process to complete successfully.

2. Clear Safari’s Cache and History (iOS)

• Open the Settings app.
• Scroll down and tap Safari.
• Tap Clear History and Website Data to remove cached files and cookies.

3. Adjust Safari Privacy Settings (iOS)

• Go to Settings > Safari > Privacy & Security.

• Make sure the following settings are disabled:

  • Block All Cookies
  • Prevent Cross-Site Tracking

4. Clear Chrome’s Cache and Cookies (Android)

• Open the Chrome app.
• Tap the three dots menu (top-right corner) and select Settings.
• Tap Privacy and security > Clear browsing data.
• Choose Cookies and site data and Cached images and files, then tap Clear data.

5. Adjust Chrome Site Settings (Android)

• In Chrome, tap Settings > Site Settings.

• Make sure that:

  • Cookies are allowed.
  • JavaScript is allowed.
  • Pop-ups and redirects are allowed (temporarily if needed for login).

6. Switch Networks (iOS and Android)

• If you’re connected to a Wi-Fi network, switch to cellular data.
• If you’re on cellular data, connect to a Wi-Fi network.
• This can reset the DNS path and resolve login issues.

7. Verify Date and Time Settings (iOS and Android)

• Go to Settings > General Management > Date and Time (Android) or Settings > General > Date & Time (iOS).
• Ensure Set Automatically or Use Network-Provided Time is enabled.

8. Try Logging in via Web (iOS and Android)

• Open Safari (iOS) or Chrome (Android).
• Navigate to account.roonlabs.com and try logging in.
• This helps verify your account works outside the app.

9. Clear Roon Account Session History (iOS and Android)

• While logged in at account.roonlabs.com, navigate to your session history.
• Remove any outdated or unnecessary sessions that might interfere with new logins.

10. If Using Opera Browser (iOS or Android): Disable Content Blocking

• Tap the browser’s menu while on the Roon login page.
• Look for the content blocking or privacy settings.
• Disable content blocking specifically for this page.

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Reinstall the App (if needed)

For iOS:

• Delete the Roon app from your device.
• Restart the device.
• Reinstall the app from the App Store.
• Attempt to log in again.

For Android:

• Go to Settings > Apps > Roon.
• Tap Uninstall.
• Restart the device.
• Reinstall Roon from the Google Play Store.
• Attempt to log in again.

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Let me know if you need further assistance!