Roon ARC stopped working with Xfinity Xfi router (ref#PQAJS8)

Support
1

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· None of these are listed. It simply says "TIMEDOUT" or similar.

System or third-party *firewalls *or *antivirus software* can sometimes block RoonServer from reaching ARC.

·
Try adding RoonServer and its associated processes to the whitelist of any firewalls or antivirus software you have installed, including the Windows system firewall, if applicable.
[You can learn more about firewall exceptions with Roon here.](https://help.roonlabs.com/portal/en/kb/articles/firewall)

Has the status in Roon -> Settings -> ARC changed after adding exceptions in your firewalls and antivirus software for Roon?
ARC is still *Not Ready*

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

My arc was working with my Xfinity Xfi router but now it is not

Describe your network setup

AMD Ryzen, Windows, Wifi Connection for RoonServer and Arc

2

Please do post the error that is shown in the box in Roon > Settings > Roon ARC. There is a “copy” button next to it, then paste the error here in a new post

3

Hey @lenbell3,

Good to see you on the community again!

I’d first setup a direct ethernet connection from your Roon Server to your router. Test out disabling your windows firewall settings, and then give your router a reboot.

Let me know how things function after this - and as @Suedkiez has mentioned, sharing the full error snippet within Roon Settings > Roon Arc would be helpful.

Thank you! :raised_hands: