Roon ARC stuck on initial login (ref#H6SR7Y)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon says it can accept arc but arc just keeps telling me it is logging on for the first time but doesn’t actually log on

Describe your network setup

BT hub with BT discs

2

Hello @kev_taylor ,

Welcome to the forum! Can you confirm if you are able to use the regular Roon app as expected? Do you have any Popup or Content Blockers toggled on in your Safari settings?

One other suggestion is to clear your Safari Cache & Cookies, as I have seen this help with login errors in the past. Also, if you have a VPN, please try to disable it while logging on. Let us know if this helps!

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