Roon ARC unable to access core (I)

[Dylan_Trigg]

Roon Core Machine

Windows 11, Core I7, 32GB RAM

Networking Gear & Setup Details

A1 WLAN Box TG588 (TMMB588vn)

NETGEAR A7000-100PES Nighthawk AC1900

Connected Audio Devices

Chord Qutest

Number of Tracks in Library

98345

Description of Issue

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“80.121.43.211”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“10.0.0.138”,“found_upnp”:true,“error”:“Did not find UPnP service with WANIPConnection on network”}
}

[benjamin]

Hey @Dylan_Trigg,

Thank you for reaching out for assistance with port forwarding, and my apologies for the delay in response.

Typically, errors like the one you see can be caused by a misconfigured Port Forwarding setting, if you are not seeing Ready listed in Roon Settings -> Roon ARC, please look over this guide before proceeding.

If you have reviewed this guide and still have not resolved the issue, can you provide the following details about your network setup to help expedite troubleshooting?

1. Who is your internet service provider?

2. Please list the make and model of your modem and router?

3. Do you have any additional network hardware, like additional routers or managed switches?

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

5. What machine are you using as a Roon Core, and how is it connected to the internet?

Thanks!