Roon Arc unable to access Roon core error

[Joseph_Wapabeti]

Roon Core Machine

Roon Core Machine: Mac mini A1347(October 2012) 2.3 GHz Quad-core i7

Networking Gear & Setup Details

Modem : ISP issued modem Huawei - Echolife HG84245H
Router : Unifi USG 3p
Switch : Unifi 16 port POE
Wi-Fi. : Unifi AP

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Unable to configure the Roon Arc and getting the following error message;

{
“connectivity”: {“status”:“NetworkTimeout”,“status_code”:998,“error”:“”},
“external_ip”: {“actual_external_ip”:“41.XX.XXX.50”,“router_external_ip”:“192.XXX.XXX.2”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.XXX.XXX.1”,“found_upnp”:true}
}

[Paul_Barker]

Getting the same error.

Have confirmed UPNP is ON (Orbi). ROCK IP shows up OK on UPNP portmap table.

[Blake (Blake Hartigan)]

Hi @Joseph_Wapabeti

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that your Core is having difficulty reaching our servers. There are several independent factors that can cause this error, so we recommend double-checking the following to initiate troubleshooting:

• Is your router firmware up to date?
• Do you have any VPNs, proxy servers, or enterprise-grade security on this network?
• Are you experiencing any issues with Roon Remotes, or other apps on your local network?

If you continue to experience difficulties, please tag the support team and include the following information:

Who is your internet service provider and what is your geographic region?
Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?
Is the Unifi 16 port POE managed or unmanaged?

Thanks!