NUC10i7 with Version 1.0 (build 227) OS.
Software Roon Version 2.0 (build 1128).
Networking Gear & Setup Details
ISP - Australian Vodafone FTTP NBN Modem
Roon Core connected via Ethernet to Router - Asus RT-AX88U with Static IP assigned and configured to Port Forward (configured static IP and specific port)
No additional hardware, VPNs, proxy servers, or enterprise-grade security.
Note - can access AppleTV (as Home) and Synology NAS which are both set up with static ip via internet.
Description of Issue
When trying to set up ARC I get “Not Ready, Roon ARC will not be able to access your Roon Core” with the following diagnostics:
I’ve been doing some searching and it looks like Vodafone NBN might use CGNAT in their networks. Would you please be able to ask your ISP if they use CGNAT and if they do, can give you a dedicated IPv4 address?
I have wasted several hours and tried on 3 seperate occasions to talk with my internet (NBN) provider which is Vodafone Australia. The level of incompetence from their call centres (mainly offshore) is astounding. Every operator had no clue what CGNAT was and apparently their escalation points also had no idea. To sum it up, they basically stated they do not use CGNAT and that they do not provide dedicated IPv4 addresses or Static IP’s.
Having spent hours trawling through your forums, it is clear the implementation of Roon ARC should’ve been a lot simpler. As stated previously, I have no problems setting up remote access to my NAS and AppleTV (Home) and am struggling to understand why this is unnecessarily complicated. Surely there is a way to get this working??? Or at least a simpler product to implement without needing an IT doctorate.
Love Roon as a product, but Roon ARC has really missed the mark.