Roon ARC Unable to Access Roon Server Due to Multiple NAT Issues (ref#FH51FX)

Support ARC: Port Forwarding Help
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

ROON ARC will not be able to access your Roon server - Multiple NAT found
ROON is running on a QNAP NAS, using wifi.

I have a Fibre ONT, Nokia Wifi Router and Nokia WiFi Extender.
Router is running in PPOE mode.
I don't have access to the ONT settings.

I tried to put the Nokia into Bridge mode, but all that happened was I lost connectivity and had to do a factory reset to get it back :(
Roon is mostly working well.

Hostname TS-653
Mac address E0-1C-FC-89-49-C6
Local IP address 192.168.18.2
Roon server IP 192.168.18.2
Port 5500

{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"203.ddd.eee.fff","actual_external_ipv6":"null","router_external_ip":"100.aaa.bbb.ccc"},
"status": "status": MultipleNatFound
,
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192.168.18.1","found_upnp":true}
}

Please can you assist before my trial finishes, thanks John

Describe your network setup

ROON ARC will not be able to access your Roon server - Multiple NAT found
ROON is running on a QNAP NAS, using wifi.

I have a Fibre ONT, Nokia Wifi Router and Nokia WiFi Extender.
Router is running in PPOE mode.
I don't have access to the ONT settings.

I tried to put the Nokia into Bridge mode, but all that happened was I lost connectivity and had to do a factory reset to get it back :(
Roon is mostly working well.

Hostname TS-653
Mac address E0-1C-FC-89-49-C6
Local IP address 192.168.18.2
Roon server IP 192.168.18.2
Port 5500

{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"203.ddd.eee.fff","actual_external_ipv6":"null","router_external_ip":"100.aaa.bbb.ccc"},
"status": "status": MultipleNatFound
,
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192.168.18.1","found_upnp":true}
}

Please can you assist before my trial finishes, thanks John

2

The reference to the 100.aaa.bbb.ccc (obfuscated) ip address in reference to the the external ip address of your router suggests that your ISP is using CG-NAT.

That being the case, you can either approach your ISP and ask if they have a non-CG-NAT solution (if they do they will often charge extra) or you can setup Tailscale.

For details of the use of Tailscale, see:

1 Like
3

Excellent! Thank you for your prompt reply, Wade. Tailscale sounds very promising. I will check it out over the next few days, and see if I can get things working. Regards, John

4

Hi @John_Turnbull1,
Thanks for writing in to ask about this. Tailscale is a great option. Please let us know if you need any assistance with setting it up.

1 Like
5

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