Network Setup
· I use a single personal router not provided by my ISP
ARC Status
· ARC is *Not Ready*
Roon Error Code
· None of these are listed. It simply says "TIMEDOUT" or similar.
System or third-party *firewalls *or *antivirus software* can sometimes block RoonServer from reaching ARC.
·
Try adding RoonServer and its associated processes to the whitelist of any firewalls or antivirus software you have installed, including the Windows system firewall, if applicable.
[You can learn more about firewall exceptions with Roon here.](https://help.roonlabs.com/portal/en/kb/articles/firewall)
Has the status in Roon -> Settings -> ARC changed after adding exceptions in your firewalls and antivirus software for Roon?
I don't have any system or third-party firewalls or antivirus software.
Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?
· I've turned UPnP/ NAT-PMP on and ARC won't connect
Select the Diagnostic Keyword or Text String
· Something else
Don't give up yet.
· I'm stuck. I'd like to create a post to ask Roon Community for help.
Describe the issue
Roon ARC will not be able to access your Roon server
Describe your network setup
Comcast ISP. Netgear R7800 router. Windows 11 desktop. Used to connect. Then connect only over network. now won't connect at all. Uninstalled Roon and reinstalled. Router has UpnP enabled, and port forwarded to correct to correct desktop and port per Roon app. Here is diagnostic: {
"ipv4_connectivity": {"status":"NetworkError","status_code":526,"error":"error code: 526"},
"external_ip": {"actual_external_ip":"73.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"status": "status": MultipleNatFound
,
"natpmp_autoconfig": {"server_ip":"192.168.1.254","found_natpmp":true},
"upnp_autoconfig": {"server_ip":"192.168.1.254","found_upnp":true},
"multinat_autoconfig": {"status":"Failed","error":"Failed to get External IP Address from Router likely due to NAT-PMP implementation"}
}