What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into Roon ARC
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I am able to switch to the diffrent device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· I used to be able to use RoonArc using the my current TP-Link Router. I was forced to do a hard rest following a firmware update and therefore had to reconfigure the Port Forwarding and UPnP settings/rules... Now I cannot use RoonARC on my iPhone.
The following diagnostic data is showing following running the RoonARC test ... After running this test it returns "Not Ready" etc with the following
{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error code: 504
"},
"external_ip": {"actual_external_ip":"109.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"status": "status": MultipleNatFound
,
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192.168.1.1","found_upnp":true},
"multinat_autoconfig": {"status":"Failed","error":"Unknown Error code"}
}
As you might guess I have been at this for hours... on the Router Setup :
Port Forwarding - the Device Address is the same as the MacOS Roon Server 192.168.1.5 & the Int/Ext Port is 55002 with the protocol =TCP
UPnP - a "client" list is available... showing
Client : RoonMobile_broker/c57caa32-de26-43a9-b515-02541de7e7cd
Client IP Address : 192.168.1.5
Int/Ext Port : 55002
Protocol : TCP
All help would be gratefully received...
Describe the issue
I have followed all the instructions and RoonARC is still unable to connect to the Roon instance running on my Mac studio.
I have setup UPnP on the router and the router "says" it can see the a UPnP Client called "Roon Auto Port Mapping" using the TCP protocol with int/ext Ports 55002.
Last night I updated the firmware on my router after which I had wifi connection issues with some Apple devices. Router support suggested a "hard reset"... which I did. This sorted out the device connection issues...
Unfortunately this meant I had to re setup the UPnP settings etc... but now I am unable to connect with RoonARC... here are the diagnostics data showing for Roon Support when I go to the Settings, RoonARC page and try to run the test....
After running the connection test it says "Not Ready" and
{"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error code: 504
"},
"external_ip": {"actual_external_ip":"109.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"},
"multinat_autoconfig": {"status":"Success","error":"No Error","routers":1,"routers_mapped":1}
}
Describe your network setup
ISP : Wightfibre in the UK on the Isle of Wight
URL: https://www.wightfibre.com
Router : Tp-Link BE400 v1.20
Switches : Netgear G53035 / G530BE
Roon running on a Mac Studio M4 Max 92GB RAM
All connected to the router via Ethernet
RoonARC was working prior to the router firmware update & router reset ...on exactly the same network. This router firmware update is not downgradable (though this may not be the issue)
I attempted to add Tailscale as an option as I had used it in the past with my Synology server ...this proved to be beyond my technical abilities.
I have a Plexamp Lifetime membership and can use the Plexamp App on my phone via mobile data. I can see it on the same UPnP Client list in the Router. I have just tested it to ensure it is working outside of the WiFi network. It also uses the TCP protocol.
The Plex Server instance runs on the Synology, The Roon instance is running on my Mac Studio as I was concerned with all the comments regarding the overhead when running the Instance on the Synology.
