# Roon ARC unable to play Qobuz tracks while Tidal and local library work (ref#D5KQ0L)

**URL:** <https://community.roonlabs.com/t/roon-arc-unable-to-play-qobuz-tracks-while-tidal-and-local-library-work-ref-d5kq0l/324772>\
**Category:** Support\
**Created:** [September 9, 2026, 5:24pm UTC](https://community.roonlabs.com/t/roon-arc-unable-to-play-qobuz-tracks-while-tidal-and-local-library-work-ref-d5kq0l/324772 "2026-09-09T17:24:59Z")\
**Posts on this page:** 1\
**Showing post:** 16

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**Author:** ![beka](https://community.roonlabs.com/user_avatar/community.roonlabs.com/beka/32/319025_2.png) [@beka](https://community.roonlabs.com/u/beka)\
**Post date:** [October 12, 2026, 7:49pm UTC](https://community.roonlabs.com/t/roon-arc-unable-to-play-qobuz-tracks-while-tidal-and-local-library-work-ref-d5kq0l/324772/16 "2026-10-12T19:49:04Z")

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Hello @Jeffrey_Hastie,

We’re simply circling back on this to see if you’d be able to take the steps above that would send us the logs we need to take troubleshooting to the next step.

Please, then, test the failing Qobuz tracks on cellular data and note the exact time, including your time zone, so we can pull the logs from our side. L

Depending on when you are able to get back to us, this technical support request may close automatically soon.

If that happens and you still need us, please submit a reopen request (None of the above quite fits → Reopen a previous technical support request):

> **[Technical Support Request](https://account.roon.app/en/contact/new-ts-request)**

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_[View the full topic](https://community.roonlabs.com/t/roon-arc-unable-to-play-qobuz-tracks-while-tidal-and-local-library-work-ref-d5kq0l/324772)._