Roon ARC Unable to Securely Access my Roon Core

Roon Core Machine

ASUS Expertbook running Windows 11 Pro version 22H2, 11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz 2.80 GHz, 12 GB RAM

Networking Gear & Setup Details

Bell Wireless Home Internet, Modem Model Sagemcom Fast 5250, plus 4 pulse Wifi pods, no VPN

Connected Audio Devices

ARC device: Samsung Galaxy S22 Ultra running latest version of Android, other wifi network devices are Bluesound Node 2i, Yamaha Aventage A4A HT Receiver, Google Chromecast TV, Lenovo chromebook CT-X636F

Number of Tracks in Library

11429 tracks

Description of Issue

ARC on my phone only works on my home wifi network. Once I leave my wifi, it cannot connect to my Roon Core.

This is the error message I get from troubleshooting:

“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“”,“actual_external_ipv6”:“2605:b100:e01d:b899:f476:f248:55d2:5d49”,“router_external_ip”:“”},
“status”: MultipleNatFound
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“”,“found_upnp”:true}

The MultipleNatFound in the error message is explained very well in this recurring summary, which provides a number of next steps to try until Roon support gets to your case:

Hi Matt,

The above is the issue, read Roon’s response on this below:

This can either be at the local-network level (commonly as a result of two routers), or at the level of your service provider (in the form of carrier-grade NAT).

If your setup involves an ISP-provided gateway (modem/router combination) and your own third-party router:

  • In the web administration interface of the ISP-provided gateway (modem/router combination), enable Bridge Mode or equivalent, where the ISP-provided gateway does not have DHCP routing enabled.

  • Alternatively, if you have already created a manual port forwarding rule in your 3rd party router, you can add an additional rule to forward the port through the ISP/second router.

If you only have one router in your setup or your modem is already in Bridge mode, please take a look through our list of known router and internet service provider solutions, as other users may have already encountered the same situation: ISPs and Routers: List of Known Solutions and Workarounds

You can reach out directly to your service provider to ask if they support port forwarding; this question will often enough to prompt them to explain whether or not the carrier-grade NAT they’ve implemented can function with ARC.

More specifically, you can pass along the following questions:

  • Have you implemented carrier-grade NAT for my account level?
  • Have you fully implemented IPv6, or do you have IPv4 addresses available?
  • Can I request a static IPv4 address to support port forwarding?
  • Are there any ports you have reserved at the ISP level I should be aware of?

If you’re unable to locate an existing solution in our #support:port-forwarding-resources subcategory, please reach out to the Roon support team and include the following information:

  1. What is the make and model of your modem and router?
  2. Do you have any additional network hardware, like additional routers or managed switches?
  3. Who is your internet service provider and what is your geographic region?
  4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?

It appears to me that Roon ARC can’t deal with IPv6 as I am having this same issue. I don’t think blaming the carrier or network is the proper answer. Is Roon working on a fix?

Hi @Kyle_Reed,

I’m just a fellow community member and what i read on this forum is, that the Roon team are investigating on how to get Roon Arc work with IPv6. Roon doesn’t announced a specific date.

Kind regards,


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