Roon ARC unavailable after latest update on Intel Mac mini (ref#FHO96Q)

Support
1

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· “natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· I've turned UPnP/ NAT-PMP on and ARC won't connect

Select the Diagnostic Keyword or Text String

· Something else

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

Since the last update, ARC has been unavailable. Intel Mac mini with Roon server.

Describe your network setup

Swisscom Internet Box 5

2

Hello @Roland_Blassnig

Thank you for the report.

Since Cloudflare recently performed some server-side maintenance, we want to quickly rule out a temporary cloud issue before diving into your router settings.

1. Check for “Error 530” Are you seeing a specific “Error 530” message? If so, this was likely due to the maintenance window and might already be resolved.

2. Current Status If it is not Error 530, could you please go to Roon > Settings > Roon ARC and copy and paste the exact text of the error message displayed there right now?

3. Real-World Test Sometimes the “Not Ready” status in Settings can be a false alarm. Have you tried disabling Wi-Fi on your phone (forcing it to 4G/5G) and opening the ARC app to see if it actually connects, or is it definitely failing to load content?

Let us know what you find!

3

Hi @Roland_Blassnig,

Cloudflare continues to perform scheduled maintenance on a few of its locations as of today:

Depending on your geolocation, this might trigger the 530 or an ancillary error in the port test within Roon.

The port test takes a separate network pathway from the actual server-ARC connection, so you might find that ARC still functions fine on cellular data.

Please try disabling WiFi on the phone and checking the ARC Settings screen to verify your cellular connectivity status.

Let us know if you’re having ongoing issues.

Thanks

4

Thank you very much for your support. Access via the mobile network actually works, even though Roon reports “Not Ready.”

5

Hey @Roland_Blassnig,

Here is the tracking thread we’ll be posting all updates to moving forward regarding the cloudflare related outages:

Thank you!

6

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.