Roon ARC version mismatch with Roon Server on MacBook Pro running Ventura 13.7.1 (ref#VXCI8C)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

Roon ARC says Time for an update Roon Server cannot connect with this version of ARC... I can not further update Roon Server on my Mac book Pro (Ventura 13.7.1 (22H221)). Though my iPhone Roon ARC uses the latest version What can I do ? I can not upgrade mz intel based 2018 Mac Book Pro on Mac OS 14..

Describe your network setup

Fritzbox latest Version WLAN 250 MBps down 50 Mbps up, ping 10 ms.

2

This is currently a known issue. The fix is to remove ARC and reinstall it. However, doing so will cause any downloads to be deleted. Make sure you’re at home and on the same WiFi. Login, connect, wait for the first sync and you should be back up and running.

3

Hey @Robert-Josef_Simmeth,

Welcome to the community! @Formula is correct with their troubleshooting steps above - remove Arc and perform a fresh re-install on the movie device and let me know if you run into the same issue.

We’ll be on standby for your reply! :+1:

4

thanks this solved the Arc problem :slightly_smiling_face: