Roon ARC was unable to securely access Core

Support ARC: Port Forwarding Help
1

Roon Core Machine

Mac OS Monterey 12.6.2

Networking Gear & Setup Details

Fritz.Box Cable 6490 connected via WLAN

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Error message in Roon Core:

{
“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect EHOSTUNREACH 46.aaa.bbb.ccc:55002, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“46.aaa.bbb.ccc”,“actual_external_ipv6”:“2a02:AAAA:BBBB:CCCC:DDDD:11f9:7c42:785d”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.178.1”,“found_upnp”:true,“error”:“<?xml version=\"1.0\"?>\n <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“>\n<s:Body>\n<s:Fault>\ns:Client\nUPnPError\n\n<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">\n403\nNot available Action\n\n\n</s:Fault>\n</s:Body>\n</s:Envelope>”}
}

2

Hi @Peter_Prokisch,

In the error message the is a ipv6 address. Up to now Roon Arc doesn’t support ipv6.

Could you disable ipv6 in your router? If so, please disable it and try again.

Maarten

3

Hi Maarten,

thanks for your quick reply. Unfortunately didn’t work. Ipv6 is disabled. Error Message is now:

{
“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect EHOSTUNREACH 78.aaa.bbb.ccc:55002, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“78.aaa.bbb.ccc”,“actual_external_ipv6”:“2a02:8070:180:59a0:565:390:5ae5:e7c1”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.178.1”,“found_upnp”:true,“error”:“<?xml version=\"1.0\"?>\n <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“>\n<s:Body>\n<s:Fault>\ns:Client\nUPnPError\n\n<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">\n403\nNot available Action\n\n\n</s:Fault>\n</s:Body>\n</s:Envelope>”}
}

4

Hi,

I suggest you create a port forwarding rule.
First in the Roon app, under settings Roon Arc write down the ip address and port number shown there.

Watch below video (this one is in German) on how to do it in your router.

Regards,

Maarten

1 Like
5

Hi Maarten,

Thank you for your help. Great that was it. Now everything works. :grinning:

Best regards
Peter

2 Likes
6

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