Roon ARC was unable to securely your Roon Core...Error message

Windows 10

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“73.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“10.0.0.139”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.86.1”,“found_upnp”:true}
}

Networking Gear & Setup Details

Xfinity Xfi Gateway, Google Nest WiFi Pro Router/Mesh Network.
Dell PC is connected via ethernet thru HP 16 port GB switch

Connected Audio Devices

Number of Tracks in Library

Approx 15,000 tracks

Description of Issue

Displayed on “Roon ARC” page:

CORE IP 192.168.86.33 Port 5502

Diagnostics data for Roon Support

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“73.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“10.0.0.139”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.86.1”,“found_upnp”:true}
}

If memory serves, the entire 10.0.0.0 ip range is a private network. This means that your internal network is nat from another nat network. My guess it’s a ISP that has cgNAT or that you have for some reason 2 routers which both does a Network Address Translation.

Either way, you need to do port forwardings in your 2 routers or contact your ISP for the possibility of getting a public IP address.

1 Like

Hi @richard_rubenstein

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest there is a redundant layer of network address translation preventing port forwarding.

This can either be at the local-network level (commonly as a result of two routers), or at the level of your service provider (in the form of carrier-grade NAT).

Since you have an Xfinity gateway, you should be able to perform one of the following in their app or web administration page:

  • Enable Bridge Mode or equivalent, where the ISP-provided gateway does not have DHCP routing enabled.
  • Alternatively, if you have already created a manual port forwarding rule in your 3rd party router, you can add an additional rule to forward the port through the ISP/second router. This was @Thomas_Stedtenfeldt’s suggestion above.

Let us know if the above helps. Thanks!

Perfect. All working now!

thank you very much.

1 Like

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