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Support ARC: Port Forwarding Help
1

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED 149.aaa.bbb.ccc:55002, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“149.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“10.0.0.1”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true}
}

3

Please give more information about your network setup, i.e.:

Networking Gear & Setup Details

  1. Who is your internet service provider?

  2. Please list the make and model of your modem and router?

  3. Do you have any additional network hardware, like additional routers or managed switches?

  4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

Thank you.

4

Provider is Belong
Router is F@st 4315 Telstra ADSL

I have tried creating NAT entry using IP address and port noted on nucleus +

5

Hi @Chris_Jones,
Thank you for your patience while we worked through the queue. Please fill out all of the information requested in @Geoff_Coupe’s post and I will be able to assist you further. I especially need the details of your network devices and how they are connected. Since you are getting the multiple NAT error you will want to review this Help article which covers the subject