Roon Arc wont connect - Untangle Router

fixed Ip on lan
roon server on linux
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED 154.ddd.eee.fff:55002, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“154.ddd.eee.fff”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

Networking Gear & Setup Details

Untangle

Connected Audio Devices

usb dac

Description of Issue

wont connect even with port forwarding and upnp turned on. Cannot find nat-pmp

Hi @george_samuel,
Thank you for your patience while we worked through the queue. Please first try the following steps:

  • Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your RoonServer
  • Try to manually open the port in your router’s port forwarding configuration
  • Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
  • Check for any VPNs or Firewalls that might be interfering
  • Check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

  1. What is the make and model of your modem and router?
  2. Do you have any additional network hardware, like additional routers or managed switches?
  3. Who is your internet service provider and what is your geographic region?
  4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?