# Roon Back Up Problems **URL:** \ **Category:** Support\ **Created:** [August 9, 2024, 11:34pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622 "2024-08-09T23:34:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Jack\_Cobetto](https://community.roonlabs.com/letter_avatar/jack_cobetto/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jack\_Cobetto](https://community.roonlabs.com/u/Jack_Cobetto)\ **Post date:** [August 9, 2024, 11:34pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/1 "2024-08-09T23:34:35Z")
I do manual (not scheduled) back ups of Roon. I never used to have any problems. Now, every time I do a manual back up, I get a message that says. “waiting for Roon server”. After the circle goes around, I get a message that says “Uh oh - something is not right”. What is going on ??? Between this issue and Roon ARC, which is useless to me and which Roon support has not made any really serious attempt to correct - I’m getting pretty frustrated. I am I a "lifetime subscriber. ---
**Author:** ![Rugby](https://community.roonlabs.com/user_avatar/community.roonlabs.com/rugby/32/360588_2.png) [@Rugby](https://community.roonlabs.com/u/Rugby)\ **Post date:** [August 10, 2024, 3:10am UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/2 "2024-08-10T03:10:15Z")
Does it give you more description. It could be the location you are backing up to has write issues. ---
**Author:** ![Jack\_Cobetto](https://community.roonlabs.com/letter_avatar/jack_cobetto/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jack\_Cobetto](https://community.roonlabs.com/u/Jack_Cobetto)\ **Post date:** [August 10, 2024, 3:27am UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/3 "2024-08-10T03:27:02Z")
No, it does not give more details and I am doing the backup in PRECISELY the same way that I used to, to the IDENTICAL drive. I first noticed this problem after the update where Roon would keep the server running on my iMac even after I would close the interface window. Between this and the problems with Roon ARC that I have encountered (that makes it useless to me and that Roon did not even make a serious effort to address), I’m getting pretty frustrated. ---
**Author:** ![Mikael\_Ollars](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mikael_ollars/32/48291_2.png) [@Mikael\_Ollars](https://community.roonlabs.com/u/Mikael_Ollars)\ **Post date:** [August 10, 2024, 7:05am UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/4 "2024-08-10T07:05:02Z")
Most likely you are using an underdimensioned Roon Core (or one of the older hardwares suffering under RoonOS). Playback IS meant to stop momentarily due to the database snapshotting (which i assume is whats happening) but on my slowest Cores it rarely takes more than two minutes before the serv becomes responsive again. But you really need to provide some details on your setup, otherwise we keep speculating… ---
**Author:** ![Jack\_Cobetto](https://community.roonlabs.com/letter_avatar/jack_cobetto/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jack\_Cobetto](https://community.roonlabs.com/u/Jack_Cobetto)\ **Post date:** [August 10, 2024, 7:02pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/5 "2024-08-10T19:02:04Z")
My Roon Core is located on my iMac, which has an Apple M1 chip, 8 gbs of memory and is running Sonoma 14.5. I never had any problems doing backups on this iMac, until after one of the more recent Roon updates. I do not have any music playing when I try to do back ups. When I try to do a back up now, I get the “snapshotting” message, then I get a screen with a circle that says “waiting to connect with roon server”. After the circle completes, I get a message that says: “Uh Oh sometime is not right”. ---
**Author:** ![Mikael\_Ollars](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mikael_ollars/32/48291_2.png) [@Mikael\_Ollars](https://community.roonlabs.com/u/Mikael_Ollars)\ **Post date:** [August 10, 2024, 9:21pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/6 "2024-08-10T21:21:38Z")
Okey, wrongly assumed! However, is there an problem you’re not disclosing? Doesn’t your server surface after this? ---
**Author:** ![Jack\_Cobetto](https://community.roonlabs.com/letter_avatar/jack_cobetto/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jack\_Cobetto](https://community.roonlabs.com/u/Jack_Cobetto)\ **Post date:** [August 10, 2024, 10:43pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/7 "2024-08-10T22:43:36Z")
Sometimes yes, sometimes no. ---
**Author:** ![Mikael\_Ollars](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mikael_ollars/32/48291_2.png) [@Mikael\_Ollars](https://community.roonlabs.com/u/Mikael_Ollars)\ **Post date:** [August 11, 2024, 7:22am UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/8 "2024-08-11T07:22:23Z")
Do you have any antivir/antimalware apps running on the host? It is expected that playback stops, and that the snapshot takes some resources, but not that it stops completely. If you describe your setup and procedure it would be easier for Roon to assist. setup= storage location, backup location, local or networked etc etc. ---
**Author:** ![Mike\_O\_Neill](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_o_neill/32/335505_2.png) [@Mike\_O\_Neill](https://community.roonlabs.com/u/Mike_O_Neill)\ **Post date:** [August 11, 2024, 8:23am UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/9 "2024-08-11T08:23:50Z")
This is known i have the same issue Set it up on a schedule and it works fine try manually it fails with the same errors. I reported it months back but since i have a schedule i never followed it to resolution Ill find the thread when i get home BTW NUC 10i7 32Gb RAM, 4Tb internal SSD ---
**Author:** ![Mike\_O\_Neill](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_o_neill/32/335505_2.png) [@Mike\_O\_Neill](https://community.roonlabs.com/u/Mike_O_Neill)\ **Post date:** [August 11, 2024, 8:29am UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/10 "2024-08-11T08:29:20Z")
It never gets to the Snapshot stage it just hangs then i needed to restart the server Support did communicate for a while and had BU copies ---
**Author:** ![Mike\_O\_Neill](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_o_neill/32/335505_2.png) [@Mike\_O\_Neill](https://community.roonlabs.com/u/Mike_O_Neill)\ **Post date:** [August 11, 2024, 3:35pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/11 "2024-08-11T15:35:27Z")
[ https://community.roonlabs.com/t/has-something-gone-wrong-with-backup/270075/16](https://community.roonlabs.com/t/has-something-gone-wrong-with-backup/270075/16) was my original post, sounds much the same. It was never resolved @benjamin ---
**Author:** ![Jack\_Cobetto](https://community.roonlabs.com/letter_avatar/jack_cobetto/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jack\_Cobetto](https://community.roonlabs.com/u/Jack_Cobetto)\ **Post date:** [August 11, 2024, 6:43pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/12 "2024-08-11T18:43:03Z")
I have my Roon Core on an iMac with an M1 chip. 8GB Ram, I have an 8 TB external hard drive connected by USB to the iMac. I do Roon backups to my iMac desktop and also to the external hard drive. ---
**Author:** ![Jack\_Cobetto](https://community.roonlabs.com/letter_avatar/jack_cobetto/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jack\_Cobetto](https://community.roonlabs.com/u/Jack_Cobetto)\ **Post date:** [August 11, 2024, 6:52pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/13 "2024-08-11T18:52:52Z")
I so weary off this - endless questions from Roon and suggestions that don’t work! And when the suggestions don’t work, you get more question and more suggestions, on and on. It was just the same with Roon ARC, which despite lots of back and forth with Roon, has never worked for me even those I have a very standard/common set up. After a while one just gives up. I like what Roon does, but one cannot deny that it is VERY buggy, imperfect software. ---
**Author:** ![Mikael\_Ollars](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mikael_ollars/32/48291_2.png) [@Mikael\_Ollars](https://community.roonlabs.com/u/Mikael_Ollars)\ **Post date:** [August 11, 2024, 7:19pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/14 "2024-08-11T19:19:20Z")
> [@Jack\_Cobetto](#): > > but one cannot deny that it is VERY buggy, imperfect software. Well, my experience is nowhere near yours, so i disagree on all accounts. And to be perfectly clear, i am just a fellow user trying to help you solve your issues, not affiliated with Roon. [Moderated] ---
**Author:** ![tripleCrotchet](https://community.roonlabs.com/letter_avatar/triplecrotchet/32/5_5575768a8748004e209b776fc1b2916d.png) [@tripleCrotchet](https://community.roonlabs.com/u/tripleCrotchet)\ **Post date:** [August 11, 2024, 10:35pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/16 "2024-08-11T22:35:26Z")
I also reported this issue in November of last year. Build 1353 > [@Cannot Backup since build 1353](https://community.roonlabs.com/t/cannot-backup-since-build-1353/256894): > > Roon Core Machine Window 11, Lenova E590 laptop, i7, 32GB Ram At the moment (when away from home), server and remote are on the same laptop. Networking Gear & Setup Details Netgear GS108 Connected Audio Devices Chromecast, Rose RS150B Number of Tracks in Library 285k Description of Issue Since build 1353 I cannot backup. I get this message: Roon server status is that it is running but the roon back-up service thinks it is not. The system is hung and I need to re-boot. I… Roon responded that they were able to reproduce this themselves on Jan 4 of this year. The issue remains unresolved. I typically have a delay of 2 or 3 days after making edits before a successful backup is possible. In practical terms that will often mean I will have gone several weeks without a backup as I am usually editing something. ---
**Author:** ![Mike\_O\_Neill](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_o_neill/32/335505_2.png) [@Mike\_O\_Neill](https://community.roonlabs.com/u/Mike_O_Neill)\ **Post date:** [August 12, 2024, 5:47am UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/17 "2024-08-12T05:47:47Z")
> [@Jack\_Cobetto](#): > > endless questions from Roon and suggestions that don’t work No one so far is Roon (In this thread) we are simply other users trying to help. We cannot help unless we have full details of the system involved . As you gather it can be a complex issue with so many variables around !! > [@Jack\_Cobetto](#): > > but one cannot deny that it is VERY buggy, imperfect software. I would disagree in my 8 years I have had 2 bugs , the iOS sleeping one and this one , I have otherwise had a happy ride. Most issues as you describe often come down to individual systems and networking conditions , of which there are so many variants. Sorry @Mikael_Ollars I hadn’t read you response when I “vented” ---
**Author:** ![Mike\_O\_Neill](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_o_neill/32/335505_2.png) [@Mike\_O\_Neill](https://community.roonlabs.com/u/Mike_O_Neill)\ **Post date:** [August 12, 2024, 6:04am UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/18 "2024-08-12T06:04:43Z")
> [@Mikael\_Ollars](#): > > Playback IS meant to stop momentarily due to the database snapshotting Auto BU will fail if music is playing and will show an error to say so in the Settings\>BU\> area ---
**Author:** ![Jack\_Cobetto](https://community.roonlabs.com/letter_avatar/jack_cobetto/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jack\_Cobetto](https://community.roonlabs.com/u/Jack_Cobetto)\ **Post date:** [August 12, 2024, 12:35pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/19 "2024-08-12T12:35:36Z")
As I said, I like Roon because of what it does. Nothing else that I am aware of comes close do doing what it does when it is working properly. That is the only reason that I put up with all the headaches that this software has given me since I purchased a lifetime subscription. I am not a computer scientist and not particularly knowledgeable on software issues. It is amazing software in some respects, but it many, many issues arise. Roon technical support is absolutely terrible. Why in the world do I have to rely on advice from “fellow users” for help on issues that Roon itself should solve? I have a VERY straightforward set up- a Roon core located on a iMac, with Verizon as my ISP and my local files stored on an external hard drive. Still, I have 2 issues, Roon ARC does not at all and the backup feature fails intermittently, that no one from Roon has solved. That is unacceptable for a company that wants its product to be more “mainstream” and not just something dedicated “audiophiles” like me are interested in. Most people would give up on a product that so difficult to get working properly. and actually do what it advertises that it is able to do. Now that Roon has been purchased by Samsung/Harman, it should invest in getting it software to work better and also get a tech support department makes it easier to fix the many issues that arise. ---
**Author:** ![Mike\_O\_Neill](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_o_neill/32/335505_2.png) [@Mike\_O\_Neill](https://community.roonlabs.com/u/Mike_O_Neill)\ **Post date:** [August 12, 2024, 12:43pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/20 "2024-08-12T12:43:01Z")
Yep the support by forum approach has been criticized repeatedly. I have a very simple setup that has given me no grief NUC 10i7 SSD ROCK then a single Roon Ready Zone 100% headphone . I have no use for ARC and have never even tried it Maybe im just lucky who knows We should plug away at this BU issue as i believe it is a bug ---
**Author:** ![noris](https://community.roonlabs.com/user_avatar/community.roonlabs.com/noris/32/161230_2.png) [@noris](https://community.roonlabs.com/u/noris)\ **Post date:** [August 15, 2024, 3:47pm UTC](https://community.roonlabs.com/t/roon-back-up-problems/279622/22 "2024-08-15T15:47:18Z")
Hi @Jack_Cobetto , Thanks for reaching out with your report. I activated diagnostics for your account but I am unable to locate the backup error, can you please let me know the exact local time + date when you next notice the issue occur so we can focus on that part of the logs? > [@tripleCrotchet](#): > > I also reported this issue in November of last year. Build 1353 I checked for the error from this thread, but it looks like the backup error logs are not present in Jack’s logs, so this is a different issue. [Next page](https://community.roonlabs.com/t/roon-back-up-problems/279622.md?page=2)