Hi @David_Badia ---- Thank you for the report and sharing your feedback with us. The insight is very appreciated and sorry to hear of the troubles.
Moving forward, I would like to enable diagnostics on your account so our techs can have a closer look into this behavior you are experiencing. What this action will do is the next time that Roon is active on your core machine a diagnostics report containing a set of your Roon logs will automatically be generated/uploaded to our servers. I will keep an eye out for the upload and will touch base again once it has come in so you know we have it.
Additionally, may I kindly ask you to please…
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Expand on your setup description using this link as a guide. This will give our tech team a better sense as to what your setup “looks like”.
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Describe your network configuration/topology being sure to provide insight into any networking hardware you are currently implementing. I want to have a clear understanding as to how your devices are communicating and all the tools involved with making those connection possible.
-Eric