Roon Bridge on Linux laptop fails to play music from Roon Remote with 'Too many failures' message (ref#W6K4LP)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

Roon Bridge is running on a Linux laptop (debian 12 stable), from the roon remote android playing music gives "Too many failures. Stopping playback" on whatever laptop audio interface i select.

Describe your network setup

Modem Nokia G 2425G A

Hi @Philippe_Baret,
Thanks for reaching out to us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

Sure.
18H27 [GMT +00:00]
21H27 [GMT +03:00]

Hi @Philippe_Baret ,

Do the outputs on the RoonServer or other Roon Bridges work as expected, and just the Debian 12 is impacted? It looks like Roon is getting a {"message":"RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED","status":"UnexpectedError"} when trying to play back 96kHz/16 bit which is a bit strange. Do lower sample rates work as expected?

Hi @noris

i have only one Bridge (on Debian 12, 48k by default), the rest is android remote. The Roon server is on another Debian 12 laptop and it has never experienced problems.

Here is the output from the pc where the bridge is :

cat /proc/asound/card0/pcm0p/sub0/hw_params

access: MMAP_INTERLEAVED
format: S32_LE
subformat: STD
channels: 2
rate: 48000 (48000/1)
period_size: 512
buffer_size: 32768

Just a Roon user here.

If you’re fixing the sample rate to 48k at the software level outside of Roon, a 96k file ‘may’ always throw up that error from Roon.

Restrict the sample rate in Roon.

Either downsample if you have local content at higher sample rates, and/or set Tidal/Qobuz in Roon services settings to a lower sample rate.

Solved @Menzies @noris

The Debian 12 laptop is now configured to 96k in Alsa and Pipewire :

~/.config/pipewire/pipewire.conf
default.clock.rate = 96000
default.clock.allowed-rates = [ 96000 48000 44100 ]
(+ a restart systemctl --user restart pipewire)

~/.asoundrc
pcm.!default { type plug slave { pcm "hw:0,0" rate 96000 } }
(+ a reload)
sudo systemctl restart alsa-utils
sudo alsactl init

It works after disabling and enabling the audio interfaces in settings > audio of the remote on android.

One problem is left, I can’t control the volume on the device (the Debian 12 laptop that has the bridge package), only through DSP feature controlled by the remote.

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