"There was an issue loading your library" is what I get, I can't even see the Roon settings anymore, and this although the files are at the same IP Adress they always were!!!??? The only change I did is to automatically backup the NAS on which my .flac library is towards another NAS. I don't understand what the problem is, and why Roon cannot see the library although it could connect to the folder (NAS Libraries), before I was simply locked out of everything when I logged out of my account and in again, having only the above mentionned message.
Describe your network setup
My Network includes ethernet connections throughout, Hifi, NAS servers, Netgear switches, Computers, TV and even TV-speakers. My router is privided by a local operator and the center of all connections end up at my office. I have never had any such problems with Roon until today.
The message “There was an issue loading your library” usually indicates that Roon is unable to read or scan the storage location where your music files are located. Even if the NAS is still using the same IP address, changes made on the NAS—especially backup, sync, or mirroring tasks—can temporarily lock folders, change permissions, or interrupt SMB access.
To move forward, we need a bit more information:
1. Can you still access the music folder from your computer?
For example, can you open this path manually from Finder or Windows Explorer using the exact same network path Roon uses?
2. Did the new automatic NAS-to-NAS backup change:
the folder permissions,
SMB settings,
or temporarily lock the directory while copying?
These situations often cause Roon to lose access even if the IP stays the same.
3. Please restart your Roon Server and reproduce the issue once more
Then note the exact timestamp when the error appears and share it here.
We will use that timestamp to review the diagnostic data and confirm what went wrong.
As soon as we have this information, we can guide you with the correct next steps.
This has nothing to do with your music files. It is about Roon’s own database, a sort of “library” too.
IIRC Roon Labs changed the wording of the message at some point of time to the worse for no apparent reason. A troubleshooting guide is available:
Please let us know if you require any additional assistance with this issue.
Automatic diagnostics were activated for your account when we received the support request. The latest logs to reach our server indicate that a Roon library with over 50k+ local tracks, stored across multiple mounted shares, was recently indexed.
In the absence of a response, this seems to indicate that you might have resolved the issue offline outside this thread. We’re going to allow the thread to auto-close soon and tentatively mark the above posts as a Solution, but the thread should remain open for another 24 hours if still need help. Thank you.