Roon cannot find my Roon Server on startup (ref#2BQGE7)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

Describe the issue

Roon cannot find my server

Describe your network setup

Motorola DOCSIS 3.1 cable modem, ASUS wireless router RT-AC3100

2

Hello @dreamdesigns and welcome to the forum.

Did you configure the Roon Server process to star when Windows starts? See the guide below how and where to do this on Windows.

3

Yes, the Roon Server is configured to start when windows starts.

4

And? Is he running (the symbol in the notification area of the task bar is there)? If not, can you manually start the server from its shortcut on the desktop? In any case, checking the firewall exceptions might be a good troubleshooting step too:

If Roon Server refuses to start then having a look at your Windows event log may reveal something and there are also the Roon Server logs (which may not contain anything useful though, if the Roon Server process ends prematurely).

5

I checked the firewall settings, and there were no detectable changes or updates. Roon appears to have started to use a sizable amount of resources. I added more RAM.

7

Hi @dreamdesigns,
Thanks for writing in to ask us about this issue. Can you please use the directions found here and send over a set of logs from your remote with the issue to our File Uploader? Once we have that we can begin to troubleshoot.

8

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