# Roon cannot load tracks from Tidal

**URL:** <https://community.roonlabs.com/t/roon-cannot-load-tracks-from-tidal/95794>\
**Category:** Support\
**Created:** [February 24, 2020, 7:37pm UTC](https://community.roonlabs.com/t/roon-cannot-load-tracks-from-tidal/95794 "2020-02-24T19:37:36Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![wagner\_scatolin](https://community.roonlabs.com/letter_avatar/wagner_scatolin/32/5_5575768a8748004e209b776fc1b2916d.png) [@wagner\_scatolin](https://community.roonlabs.com/u/wagner_scatolin)\
**Post date:** [February 24, 2020, 7:37pm UTC](https://community.roonlabs.com/t/roon-cannot-load-tracks-from-tidal/95794/1 "2020-02-24T19:37:37Z")

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Mac Mini Late 2012 6GB RAM 2.5GHZ i5 Catalina 10.15.3 Ethernet connection Roon 1.7 build 521  
Apple Airport Extreme connected by ethernet to ISP 70 MBps  
Mac Mini is connected to Marantz HD-DAC1 via USB.

After Roon was upgrade I cannot play music from Tidal. It was working well and now it takes a long time to connect Tidal and music does not start. Using Tidal App works well.

Please could you help me with this issue?

Thanks

Wagner

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**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\
**Post date:** [February 24, 2020, 9:30pm UTC](https://community.roonlabs.com/t/roon-cannot-load-tracks-from-tidal/95794/3 "2020-02-24T21:30:24Z")

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Hi @wagner_scatolin,

Any change after rebooting the Core machine?

If you play to a different endpoint besides the Marantz does TIDAL playback work?

Are you receiving any error messages?

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**Author:** ![wagner\_scatolin](https://community.roonlabs.com/letter_avatar/wagner_scatolin/32/5_5575768a8748004e209b776fc1b2916d.png) [@wagner\_scatolin](https://community.roonlabs.com/u/wagner_scatolin)\
**Post date:** [February 26, 2020, 4:29pm UTC](https://community.roonlabs.com/t/roon-cannot-load-tracks-from-tidal/95794/4 "2020-02-26T16:29:35Z")

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Hi Dylan

Thanks for your reply!

I’ve got no error messages… as it takes too long I end up giving up using Roon. Tidal works well with other endpoints.

I will try reboot mac mini.

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**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\
**Post date:** [February 28, 2020, 2:24pm UTC](https://community.roonlabs.com/t/roon-cannot-load-tracks-from-tidal/95794/5 "2020-02-28T14:24:57Z")

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Hi @wagner_scatolin — Was there any change after rebooting?

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<div class="post-metadata">

**Author:** ![wagner\_scatolin](https://community.roonlabs.com/letter_avatar/wagner_scatolin/32/5_5575768a8748004e209b776fc1b2916d.png) [@wagner\_scatolin](https://community.roonlabs.com/u/wagner_scatolin)\
**Post date:** [March 3, 2020, 8:45pm UTC](https://community.roonlabs.com/t/roon-cannot-load-tracks-from-tidal/95794/6 "2020-03-03T20:45:03Z")

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Hi Dylan

It is working now…a little bit slower than before – I don’t know why once nothing has changed in my set-up or Internet services.

Thanks for your help

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**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\
**Post date:** [March 3, 2021, 8:45pm UTC](https://community.roonlabs.com/t/roon-cannot-load-tracks-from-tidal/95794/7 "2021-03-03T20:45:08Z")

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