Roon cannot locate QNAP NAS (ref#GJMCS1)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon can no longer find my QNAP nas

Tell us about your home network

· Eero with extenders but NAS is hardwired to Eero

2

The Roon Server package no longer works, please switch to the official Docker image to run Roon Server on your NAS. See also:

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I created everything in docker. I can see that my nas is connected and I can view files but when I open roon on my devices it does connect and just shows the roon icon

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This is what I see on qnap for roon

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Hi @Stephen_Mills1,

From your screenshot, it looks like your remotes are still attempting to connect to the (now offline) original, non-containerized Roon Server. You essentially have two installs: the QPKG is stopped, while the Docker container is running separately.

Since you want to use the Docker, you’ll want to first stop and disable the QPKG version by going to App Center → Roon Server and selecting Disable or Uninstall.

Do you have a Backup? You’re essentially migrating your server from the bare metal QNAP install to the Docker.

Please let us know if we can answer any questions.

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I don’t have a backup so that is why I was hesitant to delete the other installation. Is there still a way to backup even though Roon is no longer working? Thanks.

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Is there a way to make backup

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I still can not get this to work. Even after disabling the old version of Roon It seems that I can’t get the docker app to find my music. Very frustrating

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Hello @Stephen_Mills1,

I understand the hesitation. Since your old installation is no longer launching, you are essentially in a “rescue” situation.

Before we proceed, a very important disclaimer: The steps below are a manual workaround and are not an officially recommended or supported migration path. Relying on raw database moves instead of Roon’s built-in backup system is risky and is considered a “best-effort” recovery. Moving forward, keeping a scheduled Roon backup to a separate drive or cloud service is absolutely essential.

That said, here is how you can try to rescue your data and get your music linked up:

Step 1: The Manual Database “Rescue”

Since you cannot open Roon to create a backup, we will move the raw data manually.

  1. Stop both Roon instances: Ensure the native QPKG app is stopped in the App Center and the Docker container is stopped in Container Station.
  2. Locate the Old Data: In QNAP File Station, find your old Roon installation folder (usually located within the .qpkg system directory).
  3. The Move: Look for a folder named Database. Copy this entire folder and Paste it into the new directory you created for your Docker container, replacing the empty Database folder the container created.

Step 2: Restart and “Repoint” Storage

Once you’ve moved the files, start the Docker container and open Roon on your remote.

  1. Check Settings > Storage: If the database move worked, you should see your old folders, but they will likely be red and marked “Unavailable.”
  2. CRITICAL: Do not delete these red paths. If you delete them, Roon will permanently scrub your playlists and play history.
  3. Edit the Path: Click the three dots next to the red entry and select Edit.
  4. Re-link: Browse to the new location of your music inside the container (usually mapped to something like /Music).

How to get the “Edit” part right

To tell you exactly what to select in that “Edit” window, we need to know how your Docker container is “seeing” your NAS.

Please provide:

  • The YAML/Docker Compose text you used to create the container.
  • A screenshot of your Shared Folder mappings in Container Station.
  • The actual path in File Station where your music files are stored (e.g., /Multimedia/Music).

Once we have those, we can give you the exact “map” to restore your library perfectly. How did the file copy go?

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Thank you very much for responding. I split my time between two locations so I will not be able to try this solution until I go back in September. I have the same setup at this home so I have just opted not to upgrade Roon because my system is working fine.

A quick question , I have my roon pointing to two files for music. One is my iTunes Media and the other for my hi rez music. In the new container version will I be able to do this or do I consolidate the files ? Thanks.

Steve

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Hello @Stephen_Mills1,

That makes perfect sense. This thread and these instructions will be right here waiting for you when you return in September!

However, since you mentioned holding off on the update at your current location, I need to share a quick word of caution.

Please go into your working Roon system right now and set up scheduled Roon backups to a safe folder or connected USB drive.

Here is why: The Roon Remote apps on your iPhones, iPads, or Macs often update automatically via their respective app stores. If your remotes update to a much newer version while your NAS server remains on an older version, the remotes will eventually refuse to connect due to a version mismatch. If that happens, you will be locked out of the Roon interface and unable to trigger a backup—putting you in the exact same “rescue” situation as your other home. Backing up now guarantees your database is safe no matter what happens with the app versions.

To answer your question: No, you do not need to consolidate your files! You can keep your iTunes Media and your Hi-Res music separated exactly as they are.

Here is how it works with the Docker setup:

  1. Multiple Mounts: When you generate your Docker configuration, you aren’t limited to just one music folder. You will assign your first folder to the default /Music path, and then you can use the “Additional mount” option to add as many extra folders as you need (for example, mapping your hi-res folder to /HiRes inside the container).

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  1. The “Edit” Rule: When you fire up the new container in September and restore your rescued database, you will go to Settings > Storage. You will see both your old iTunes and Hi-Res paths marked in red.
  2. You will simply click the three dots > Edit for the old iTunes path and point it to the new /Music container folder, and then do the exact same thing for the old Hi-Res path, pointing it to /HiRes.

This will perfectly preserve your split library, along with all the playlists and edits associated with both locations.

Have a great summer, and we will be here ready to help if you hit any snags when you tackle this in September!

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Thank you and immediately began backing up Roon !!!”

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Hello @Stephen_Mills1

Thank you for the update. Please keep us posted with any progress.