Roon cannot locate server (ref#DOVVP8)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *VPN* installed on RoonServer or Roon Remotes, *Powerline Adapters*

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

You mentioned powerline adapters in your network setup.

· I still can't see Roon Server even after bypassing powerline adatapter

Describe the issue

Letar efter din roon server

Describe your network setup

Cant find roon server a magnifying glass rotates in the image

2

Hey @mrholm, welcome to the community,

Thanks for the details. Since the Nucleus itself is running but your Remotes only see “Looking for your Roon Server,” this looks like a discovery issue on the local network rather than a library or login problem.

A few things would help us narrow it down:

  • Is the Nucleus connected to the router by Ethernet, or is it relying on WiFi through some adapter or bridge? If you can, get a direct ethernet connection directly to your primary router.
  • What router or mesh system are you using, and are there any managed switches, VLANs, or access points in between?
  • Can you open the Nucleus WebUI from a browser on the same network? Here’s more info on the webUI: https://help.roonlabs.com/portal/en/kb/articles/roonos-webui#What_functions_can_I_perform_from_the_Roon_OS_user_interface

We’ll be monitoring for your reply and results, thank you! :folded_hands: