I can log into Tidal through the web, desktop app, and my iOS devices. Roon is the only thing that cannot seem to log in.
I saw a similar post and ran through the troubleshooting steps and still no joy. (There was no tidal_account file in the registry directory on my ROCK.)
Can’t figure out why ROCK is only device that cannot log into TIDAL.
I forgot to note that I have verified the network connection (wired ethernet) to the the internet (disconnected ROCK and plugged laptop into the cable and verified I could get to the internet.
Thanks for the update. Since you mentioned before that you didn’t see tidal_account, may I ask that you please confirm that your TIDAL account is still active, as suggested here.
Hi @David_Hughes — Thank you for checking that for me.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please verify directly on your ROCK that you have internet connectivity here? Can you also give me the exact error you are seeing when logging in to TIDAL?
Next, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
I am at the office now and cannot access my ROCK from here, but I verified the network connection the ROCK uses last night when I noticed the problem. Are there specific instructions on how to verify that the ROCK can get to the internet?
When I tried to log into TIDAL through Settings->Services, I get the Roon animated icon and it just sits and sits and sits. I can click away from that page. The longest I have let it sit was about 15 minutes.
I will complete the tasks you identified when I get home in about 4 hours (6:00 pm EST)
I just installed Roon on a laptop, de-authorized the ROCK (I have only 1 license) and was able to log into TIDAL immediately. It appears the issue is only on the ROCK. I ran update/re-install on the ROCK last night and that did not help, but at least I know I am up to date.
Reconnected to the ROCK and still having the problem.
I power cycled server, switch, removed and reconnected network cable. ROCK able to authenticate with TIDAL now.
I will just attribute this to “gremlins”, though I used the ethernet cable from the server when I tried using the core on my laptop and everything worked. Go figure.
let me know if you still want to run more advanced diagnostics.