Roon cannot login Tidal

[Karen_Zhang]

Core Machine (Operating system/System info/Roon build number)

Synology NAS 918+

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet via AirPort

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

USB

Description Of Issue

Roon automatically logged me out from my Tidal account, and cannot log back in from ROON ever since. Tried to login Tidal from Tidal APP and webpage, has no problem with user credentials. Please help!

Best,
Karen

[dylan (Dylan Caudill)]

Hi @Karen_Zhang,

Often times a reboot will resolve this type of issue. Can you try giving your Core a reboot and let us know if that resolves things?

Thanks,
Dylan

[Karen_Zhang]

That solves the problem! My music is back!

Thank you Dylan.

Best,
Karen