Roon cannot play / Lost audio device (HQPlayer)

Core Machine (Operating system/System info/Roon build number)

macOS High Sierra 10.13. 6
IMac 2.7 Ghz i5

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet/Gigabit internet.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

HQPlayer 4.7.1. Cannot upgrade further due to macOS High Sierra and iMac processor limitation.
IMac with HQPlayer to SOTM to Schit Yggy to Gryphon Diablo 300 (Balanced Input)
SOTM to 3 Synology NAS 920+. 10TB each.

Description Of Issue

Started Roon 3 days ago and nothing would play. Roon not responding when press play on track. Like cannot load. Sometimes load and play for 2 minutes then stutters and stops. Lost audio device message. ReBooted and ReStarted Core several times. Logged out and back in to Tidal. Roon will not play NAS Tracks, or Tidal. Track shows in the interface but will not play or if play after many attempts, NAS Track, or Tidal stops after about 2 minutes and gets a “Roon lost audio device” message.

Grateful for any assistance.
Kind regards

Hey @Lim_Chee_Kiang, sorry we couldn’t get back to you sooner! Are you still running in to this problem? If you are, try playing to System Output as a test and let me know if the issue persists, then we’ll take it from there.

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