Purchased album fro hdtracks and two songs won’t play. I tried redownloading them. Same thing it won’t play. I contacted hdtracks and they sent me a fresh download. I downloaded it again. Roon refuses to play those two songs again. I contacted hdtracks again and they sent a zip extractor file to to download from there. So I extracted those two songs. I also downloaded them. I also re-downloaded them from hdtracks.
And yet again roon cannot decode those two songs. It has the file sample rate format information.
If you have “all the information,” is it different from other tracks on the same album and what is the resolution and format? Have you tried to play those tracks on another music player? (FWIW, no one can help you unless they have those same tracks and/or you tell us more about them.)
Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.
Since some time has passed I wanted to touch base to get your current status. If you’re still experiencing this problem and need assistance please let us know.
As others in the thread have mentioned, please fill out your setup information with as much detail as possible, and please include the specific file and file type information you are having issues with.
We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!