Roon can't detect Sonic Transporter i7 and MicroRedu on the network (ref#BEYXO0)

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Roon server: Sonic Transporter i7; Endpoint: MicroRendu to Hegel DAC. Sonore.US can find both units and manage them. Roon on same network cannot see them. I have tried all the rebooting, resetting, and recabling that I can think of. Please advise!!

Tell us about your home network

· Router: ATT Model BGW320-505; Single switch with Roon server and microRendu attached - Tplink 5 port Gigabit TL SG105

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Hi @Ross_Frank,

Thank you for your patience in awaiting a response here and we’re sorry for the delay.

We’ve pulled RoonServer logs to take a closer look. Logs show the server struggling to reach both the network and upstream services due to repeating network reachability events. From Roon’s perspective, this network is going up and down, even if your network is obviously stable outside of Roon.

04/05 12:20:47 Trace: [push2] exception thrown. restarting connection (The operation was canceled.)
04/05 12:20:47 Debug: [tidal] network reachability changed. refreshing token
04/05 12:20:47 Debug: [kkbox] network reachability changed. refreshing token

Here’s another example:

03/31 20:45:19 Warn: [easyhttp] [52] GET https://api.roonlabs.net/devicedb/1/images/78de2810a0f07340f2c163090fa5ae55a5d2d18e.svg web exception without response: socketmsg (SocketError): The SSL connection could not be established, see inner exception. The SSL connection could not be established, see inner exception.

Sometimes, the session terminates between a WiFi Remote/Zone and the server:

04/06 13:27:32 Trace: [raat_ll/client] [iPhone] OnDisconnected: BeginRead read count is 0, socketerror is: Success
04/06 13:27:32 Warn: [remoting/remotingprotocolv2] [remotingprotocol] read 0 bytes, error code: Success

The underlying problem here is a conflicting network configuration, but it could have multiple causes.

Try looking for settings like Client Isolation or AP Isolation in the router settings and disabling them. If you see any multicast forwarding options, try toggling them on.

If possible, just as a test, try hardwiring both the server and the MicroRendu to the main router.

We’ll watch for your reply.

Thank you!