Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Windows PC (Windows 10). Topping DX3Pro external DAC connected via USB
Library Size
approx. 32000 tracks
Description Of Issue
My main Roon client is running on a Windows 10 PC. Since the last update I experienced occasional crashes at first startup. After a few tries everything was good.
Since today I cannot use the client anymore. The client starts up and after 1 or 2 seconds the program cloeses without any error message. I already restarted the Windows PC and restarted the Roon Core. Didn’t help.
I tried the Roon Remote on my Android tablet. Everything works as expected.
@support: Update from my side… I uninstalled the client completely and reinstalled the software. After one or two times starting up ok it crashed again. When I am able to get away from the “Home” Screen quickly enough the client works fine. It seems that some activity on the “Home” Screen is causing this.
Hey @beka ,
thanks for getting back. The last cumulative update for Windows 10 (KB5004945) was installed one week ago - almost at the same time I updated to the last Roon build. Actually there is a another windows update waiting for reboot right now. I’ll finish this update later today, reboot everything and get back to you if there are any changes.
pj
Last night I finished the Windows update and rebooted the Windows PC running the client. I stopped/started Roon Core. I started the client and it looks like this
This screenshot was captured right before the window disappears. I restarted the program a couple of times with same results.
As the program is responsive in those 2-3 seconds I was channeling my chi and was able to resize the window, make the menu appear and click on the albums menu.
I notice that you use a modified colours theme for your client.
A number of people reported that an additional 3 lines were required to be added to the colours file in order to gain stability following Build 806. I wonder if this could be your problem?
I didn’t personally encounter the problem but others have reported that the following 3 lines need to be added to the ‘colors’ file:
hi @hmack,
thanks for pointing in this direction… the lines were indeed missing… after I added them the clients home page is stable and not crashing… I’ll wait a few days and report back.
pj
Glad this worked for you. I noticed that you were using pretty much the same colour choices that I happen to use myself. Although I didn’t have to add these lines for build 806, I had already added them for a previous update.
Unfortunately, it’s a fairly regular requirement to keep the modified colour file up-to-date, since the file may be modified by Roon developers as part of any new build. Whenever, I encounter an issue after a build release, the first thing I do is compare the new colour file with my saved modified colour file and add any lines that appear to have been added.
It’s a pain we just have to put up with in order to retain the option of using a modified theme.
Of course, Roon developers could make life easier for us by offering us an official option to modify our themes.
