Roon client won't start on home network after installation on work laptop (ref#KTANHP)

[ilondres]

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· i got the trial and installed the roon client in my work laptop, using my office´s network connection. Then I brought the laptop home, and the client won´t start (half circle and jumping bars go foverer)

Tell us about your home network

· i am using a fiber broadband modem attached to wifi6 mesh routers

[vadim]

Повідомлення Gemini

Hello @ilondres,

Welcome to the Roon community! I am sorry to hear your trial is off to a bumpy start.

When you move a laptop between two very different network environments (like an office network and a home mesh network), Roon can get confused and hang on the loading screen because it is stubbornly holding onto the old network’s configuration data.

To fix this, we need to completely clear out Roon’s cached app data on your Windows laptop so it can start fresh on your home network.

How to perform a clean reinstall

1. Uninstall Roon from your Windows Settings > Apps menu.
2. Press the Windows Key + R on your keyboard to open the “Run” dialog box.
3. Type %localappdata% and press Enter. This will open a hidden system folder.
4. Scroll through this folder and delete any folders named Roon, RoonServer, RAATServer, or RoonGoer.
5. Empty your computer’s Recycle Bin.
6. Download and install a fresh copy of the Roon app from the Roon website.

Would you let me know if clearing out that old app data allows Roon to successfully boot up and find your home network?