Roon closes when opening My Mixes in Tidal (ref#Y55ING)

[tom2 (Tom)]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 2/4/2025 4:50 PM PST Tidal My Mix 1

What are the make and model of the affected audio device(s) and the connection type?

· Lyngdorf TDAI-1120, Roon app on the Lyngdorf.

Describe the issue

Roon opens fine. When I click on one of My Mixes in Tidal, Roon closes.

Describe your network setup

Spectrum Cable Modem, Cat 6 to Ubiquiti Deam Machine, Cat 6 to PC.

[noris]

Hi @tom2 ,

Welcome to the forum and thanks for your report. I checked the system and it looks like we have a ticket describing this exact type of crash already being tracked. If testing goes well, it should be included in the next release. Once that is out please let us know if it helps on your end too!

Software Release Notes

[Will_Moore]

Thank you for the update. This also seems to be an issue with Tidal’s curated playlists as well as My Mixes. Do we know roughly when a fix might be pushed to EA and production as it is a bit of a bummer not to have access to these currently.

[Andrew_Beveridge (Andy B)]

I just updated RoonServer (and the desktop client, updated at the same time) to build 1507 earlyaccess yesterday and can confirm that this seems to be fixed.

Both Tidal curated playlists and “My Mix” playlists are working OK again.