Roon closes without error message

Support
1

Core Machine (Operating system/System info/Roon build number)

Lenovo T590, Win10 (19042.746), Roon v1.7 (build 710)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

100Mb fiber going into TP-Link X60 mesh WiFi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

DragonFly Cobolt, USB

Description Of Issue

Program installed on 01/28. Started initial building av local library, but after about 15 minutes Roon closed screen without any message (but left a series of logfiles).

Since then, Roon seems to start OK, but just quits after a few seconds (closes screen) without any errormessage.

Please advise.

Regards
Ketil

3

Hi @Ketil_Ege,

Sorry for the trouble here! Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link?

Thanks!

4

Here’s a link:
https://www.dropbox.com/l/scl/AADSXT_F0S-cFIHt0EKPuv2HtNVIDvIPPsM

5

Hi,

this is taking way too much time to resolve. It’s now two weeks since I installed Roon, and so far I haven’t been able to use the program at all. Please send me instructions to upload log files directly.

Thanks.

7

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