Roon connection lost whilst completing Artist images

Description My Setup

Details on your Core machine (OS, Hardware specs, Roon build)

  • Audiolinux Server, running on Audiolinux V3, Intel i9 13900 processor, 32GB RAM, 1 HD Samsung SSD 512GB for OS+apps Roon/HQPlayerEmbedded + 2 HD Samsung 4TB SSD for local music
  • Roon version 2.0 build 1359
  • HQPlayer: HQPlayer Embedded 5.3.2-1

Details on your Remote(s) (OS, Hardware specs, Roon build)

  • iPad Air Pro – 128GB - running iPadOS 17.2 - Roon version 2.0.1357
  • Samsung S23 – running Android version 14 – Roon version 2.0.1357 ‑ Wifi 6
  • Laptop running Windows 11 Home - 11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz 2.80 GHz Ram 16GB, Roon version 2.0.1359

Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)

  • Ethernet & Wifi Mesh network built on 4 * Asus Zenwifi XT8
  • Connected to Service Provider modem
  • Speedtest connection speed ethernet 220Mbps download – 18Mbps upload
  • Roon Core connected via ethernet, laptop (remote) connected via ethernet
  • Mobile Remotes connected via Wifi6 (135 Mbps download – 18 Mbps upload)

Audio devices in use

  • T+A 200 DAC connected via USB to Holo Audio Red USB connected to ethernet
  • Endpoints : 1 * Cambridge Audio CXN v2 , connected via ethernet

Library details

  • Local library on separate internal 2*4TB SSD hard disks in Roon Server
  • 36374 tracks (2796 local albums, 1 Qobuz album)

Backup details

  • Location 1 : SSD disk in Core Machine - 200GB capacity
  • Location 2 : Synology NAS 10,8 TB capacity

Location 3 : USB disk connected to Synology NAS - 7,2 TB capacity

Issue at hand

After adding images for 2 artists, scrolling down in Artist view, Roon just quits.
Restarting the client (on Windows 11) does not help

After rebooting my server, everything back to normal.
I can’t see anything specific in the log files, but I have them ready for upload.
Please provide link for uploading if you need them.

Hi @Dirk_De_Taey,

You can upload a log set here. Thank you for the report. We’ll follow up once we’ve had a look.

Everytime I try to use this link, I get

What do I do now?

It looks like there’s a typo in the URL: it ends with /externall - just make this /external and you should be all set.

1 Like

Thanks to Geoff all good now. Logfiles uploaded at 20h50 belgian local time


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