BT Smart Hub 2, Core is on ethernet remotes (iPhone, MacBook) on wifi
Connected Audio Devices
Kii Threes via Kii remote. Other end points are connected via roon/wifi.
Number of Tracks in Library
Description of Issue
On Roon remotes (IOS app) the logo and occasionally flashing that it hasn’t found the core.
On Macbook if I turn off the core I can then select it when I switch the core back on. It loads up the home screen and then within seconds goes back to the flashing logo.
24 hours ago it was working fine and was running on InnuOS 2.0.08. I added 8 CDs and it was still fine. The remote froze a few times during the day but was solved with a restart of the remote.
Yesterday evening it started the issue and is still the same.
Today I installed Innuos 2.0.10 and it hasn’t solved the issue. I have tried switching off the core for 10 minutes. Restarting the wifi. No change
Hi, I cannot offer a solution, but I have been the same problem since the last update, prior to this I had occasional problems, now I can virtually never use roon. I’d hate to stop using it, but it is currently unusable.
Core is at Roon 1.8 (Build 918), from the log I see a device (any device) trying to connect and the server failing to complete:
Thank you for reaching out to us with your question, it’s great to see you again! My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.
I’m sorry to hear that you were having issues with connecting your Roon Remotes. Since some time has passed I wanted to touch base to get your current status. If you’re still experiencing this problem and need assistance please let us know.
After looking at your account information, it does look like you’ve had your remotes all connected over the last few days or so.
We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!