· My entire content went to 5 albums .. Reloaded from 5 backups .. Everything reloaded except ..Tags .. And 6 times the the roon content goes back to 5 albums .. I have never had such an issue ever .. Backups have always been reliable .. Except for tags wich stopped backing up for some reason awhile ago .. Help
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· Verizon fiber service g3100 router …VPN service on or off is express VPN and does not seem to mater ..And is on the iPad or iPhone ..Not the nucleus 1 itself .. I use qobuz .. And recently tried roon arc on my ak sp 3000t ..Arc never connected before .. On my iPhone or iPad ..And suddenly it did work after roon update I guess ..Or apple update and ak software updateed ..My main stereo is down at the moment and has been for about 20 months .. So just headphones .. An elac discovery z3 unit .. Help
Just reloaded from backup again for the 7 th time all went back to 43k tracks .. no tag info maybe 20 or so .. will have to wait a few minutes to see if library collapses to 5 again
After it reloaded .. for the 8 th time ..and counted down to 5 .. I went back and chose new folder from the ones in the normal chain of the backup .. no joy … then rescanned locally stored music I found on the same hard drive .. it added the 14 albums .. .. found q more high res local cd downloads .. they added normally .. the red warning icon has disappeared ..as now it has cleared the fault .. but left me still back to square one in added artists ..Albumns Tracks .. and no TAGS .. wahhhhh
The moderator is a volunteer and tried to keep the forum civil, not a paid support person. The support staff will be around when your case reaches the front of their queue and will investigate what’s going on.
THANKS.. I have only read past posts to learn how to use ROON long ago .. have not had any issues for a long time and none I did not fix or get help fixing by a remote login from manufacturer of ROON Core hardware .. now that I switched to an actual ROON branded device .. this is the first issue that has popped up .. Thank You for trying to Help Me .. and I LOVE ROON ..was a FACEBOOK group regular in the beginning to learn stuff and help others also .. but it’s been awhile since then and I have forgotten a bunch of stuff from disuse and tons of new updates to ROON
Thanks for writing in and for sharing your report! We were able to review a fresh diagnostic report from your Nucleus, but unfortunately, due to you’re backup restore process, we’re unable to see any of the potential causes to your issue.
If you could, please refrain from performing another backup, and let the issue occur. Take note of the specific date and time, and share that info here.
From there, we’ll enable diagnostics again to better illuminate what might be happening behind the scenes.
