Roon content won't load from QNAP TS-x73A (ref#8EBE2K)

[Jeff_Dean]

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon content won't load from my QNAP TS-x73A

Describe your network setup

QNAP TS-x73A w/ internal SSD handling Roon Core, content on twin 3Tb HDDs. Router is AT&T BGW320 fiber WiFi, Range Extender TP Link Deco 6e is connected to the router via ethernet cable.

[vadim]

Hello @Jeff_Dean,

Great to see you in our community again!

Based on the screenshot you shared, it looks like you’re trying to add a new Roon server, but you’re already authorized on your current one.

To add your music content, please try the following steps:
Go back → Settings → Storage, and then add the local path to your music library on the NAS.

Let us know if that works for you

[Carl]

Hi @Jeff_Dean,

Sometimes Roon licensing server gets confused and thinks the current Roon Server is an additional different installation.

Just press the unauthorise icon, it’s quite safe, and then login as normal.

[Jeff_Dean]

Carl, That did the trick. I had tried that once before to no avail.

Thanks,
Jeff