Roon Core Crashes cursor movement

Core Machine (Operating system/System info/Roon build number)
Roon Version 1.7 build 511 on iMac Mojave (new machine)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

fios network Ethernet into iMac no wireless

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Ethernet to USBridge to Dspeaker X-4 DAC
My IMac died 10 year old Crashed HD. Bought a new machine today. Moved to new machine Mac OS Mojave I-5. Music stored on an external drive and I do use Tidal. Control music playing via Ipad, no issue. But at the IMac as soon as I move the cursor over the Roon app to do anything Roon crashes. I have rebooted the new IMac and this still happens. Other apps work just fine when the cursor touched their respective screens…weird…help

Hi @Gocubs42,

Are you using a fresh database on the new Mac or have you restored the database from a backup? I suggest that we try setting the old database aside and reinstalling Roon to see if it helps, can you try these instructions?

  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Restart/Reinstall the Roon App to generate a new Roon folder
  • Verify if the same behavior works on a fresh database (do not restore a backup)
  • If the system is still stable after a day or two, attempt to restore one of your backups

Thanks starting with your recommondations

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So I did the new Database and no issues with the cursor issue. Then I went back to the “old” Roon database, and everything is good. I don’t know what happened but I’m good to go…thank for the quick response and help

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Hi @Gocubs42,

Glad to hear the fresh database helped. Strange that the old one works as expected, if you have any further issues do let us know!

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