Roon Core Crashing a lot

Support
1

Roon Core Machine

Windows 10 Pro
version 22H2 - 64-bit
AMD Ryzen 5 1600
32 GB RAM

Networking Gear & Setup Details

Ethernet
No VPN
Router is ASUS RT-AX86U

Connected Audio Devices

Usually my Denon AVR-X4700H via HEOS
Also Dragonfly Cobalt USB connected to PC

Number of Tracks in Library

I have no idea. Not a ton. 306 albums.

Description of Issue

Roon Core crashes a lot when I access it on my PC. I don’t minimize it. But, say an album ends, and I want to select my next album on Roon. I’d say 60% of the time when I click back to it it just freezes on the mouse click. If I click more, it’ll get gray and usually crash. If I just let it think, then probably half the time it resolves in 20 or 30 seconds; the other half it just crashes.

Help me out here, if you would.

I uploaded to Logs Upload Server per https://help.roonlabs.com/portal/en/kb/articles/logs#RAATServer

2

Same thing for me with Roon Core on Win10 PC.

3

@Steven_Rau, what verion of Roon are you running on your AMD Core? Build 1234 is the current production version. And have you verified that your video drivers are up to date?

4

My build is 1234.
I have an NVIDIA GeForce RTX 2060, and my drivers are up to date. (2/23 date)

5

It may not help, but there is a new NVIDIA driver out yesterday for the 2060.

I am using an AMD computer for my Core and am on the earlyaccess release, which stabilized Roon for me. Again, not a recommendation but an option.

6

I’ll try the display driver update.

How do I access the “earlyaccess release” if I want to try that route?

7

You can read about earlyaccess using the two links below:

8

Hey @Steven_Rau,

I wanted to check in on this thread to see if you were still running into crashing issues on your windows core? From renewing your account, I see you’ve recently changed to a mac core, are things running smoothly for you there?

All devices seem to be on a production build as well, I’m curious to hear if you tested out running on early access?

I’ll be on standby for your reply. :+1:

10

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