I am running a Roon core on my iMac 27 2011 and I am running the latest Roon built.
Since the update it does not find my Roon account and it does not play any music from my qobuz account despite the fact that I have the Qobuz account enabled in Roon software and it shows it as enabled.
My network connection via ethernet is running fine on this iMac.
I have already done a Roon core software reinstallation without any improvement. Same issue.
This is very frustrating, since before that I loved your software.
So we can better assist you, please describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
I am using a Fritzbox 7390 router for the internet access. The iMac 27 is connected via ethernet cable. There is a TP-Link switch in between.
Yesterday I setup my Macbook Pro instead of the iMac as a core using the same ethernet LAN and it works perfectly as a Roon core.
This is really weired to me.
Rebooting the iMac had not solved the issue.
For now I am happy to use my Macbook Pro as a core. So no longer any urgency. But nevertheless since so many users experience this error it might be of interest for you guys to analyse this in depth.
very frustrating. spinning sync circle, cannot access qobuz and my user account will not get recognized. What kind of network error should this be? I am hooked up via ethernet and all other software requiring internet access work perfectly.
Hello @Sven_Furrer, what versions of the Mac OS are you running on these devices? Do you have a different firewall configured on them? A VPN running on either of them? We’re trying to see what could be different between these two devices and if you think of something let me know!
I’d like to see logs from both the iMac that is experiencing the issue and from the Macbook Pro that is working as expected. We can take a look and see what stands out between the two.
Use the directions found here and send us over a set of logs using this link. When you add the logs to this folder, please label which log belongs to what device. Thanks!