sonicwall firewall, direct connect hardwire 10baseT connect.
Connected Audio Devices
n/a to problem, core hangs
Library Size
about 5000 tracks, 20 percent on tidal
Description of Issue
Running most current version of core and remote. Working fine after update (a week ago) but now when i start the core it just hangs with the little icon in the middle of a white screen, no error msg or anything else every appears. Completely rebooted my machine but didn’t help. Was working fine until I shut all my apps down to do windows image backup (done daily) - when I restarted the Roon core it hangs.
How can I reinstall or fix and save my playlists and playlist on tracks to get it working again. I hardly ever use the core directly but control my music from a mini ipad running Roon remote.
Is this the official support recommendation on how to solve the problem? Will I have to reconfigure all my inputs and output to Roon or are they restored when the restore is done from the backups?
Sorry it took me a day to get back to this Dylan. It wasn’t clear who was official support and who was just trying to help. Stumbled my way to finally deleting the Tidal account file and now
Roon starts and runs fine. Had to logon to Tidal again to reestablish that service. Is this a 1 time issue or will it show up again? Thanks again for the help.
For future reference how do I send a private message with a link to a file on my pc. I did not need to do this now, but i may in the future. Should I setup a dropbox account just to have it available in the future? Thanks
It shouldn’t happen in the future, we have a ticket in with our team to resolve this permanently in a future release.
If you click on my name you should see a Message option. Choose this and then just paste a link. You can use Dropbox or any other file sharing service, whichever you choose is totally up to you! If you don’t have any just let us know and we can give other options.