Roon Core network issues with Tidal hi-res streaming (ref#XFO6L5)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· August 8 09:48 AM EDT while playing Charlie XCX "Rock Music"

What are the make and model of the affected audio device(s) and the connection type?

· Roon Core on iMac running OSX 15.7.9

Describe the issue

Roon core has constant networking issues playing Tidal hi-res files, but plays library files. Roon remotes have no issues. Restarting Core and logging out and back into Tidal has no effect. Roon Core connected by ethernet or wifi and makes no difference.

Describe your network setup

Roon Core connected to Bell Giga Hub by wifi and to Bell pod by ethernet

2

Hello @SVinTO

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.