Ben here with the support team, it’s good to see you on the community again!
I wanted to check in and see if you were still running into issues with your core being recognized? If so, the first thing I would do is give your network and router a hard reboot. Often times we see the issue revolving around the core losing it’s IP address, or getting disconnected from the network.
I would also double-check your cables, ethernet port, etc.
Thanks for the update. I’d like to focus on steps to get your core updated to the latest build (988) which should happen automatically after giving it a reboot.
Becuase this isn’t happening, we’re unable to enable diagnostics on your account to review logs. We’ll need you to submit logs manually, please use the directions here to pull logs.
After doing so, please upload the logs to our Logs Upload Server and let me know when you’ve done so.
Hey - I think I’ve almost made the problem go away
I pulled and re-seated every cable on my NAS and my DAC and headphone amp. My DAC USB plug was looser than I expected. I’m not sure what happened to cause that, but everthing is now set.
I can now find the Core, but my DAC isn’t an option to play music, even though it shows as a connected device on the NAS.
It briefly show as “Enabling” (on my Mac client), but then goes away. I’ve included a screen capture.
Thanks for letting me know! Before doing anything else, please update your core to the latest build. From there, double check that you have the latest firmware installed on your DAC, and restart both your Core and DAC, and let me know if you’re still running into issues!
We’ll dig into your log files in the meantime to see what might be going on
@Rick_Blaiklock excellent news! I’m glad to hear things are working properly and you’ve got some music in your ears.
This thread will auto close in 48 hours, if you end up having any additional issues please follow up here within that time, and beyond that please open a new thread - we’ll be here to help!