Roon Core on QNAP no longer recognizing new music

Roon Software Discussion QNAP/Synology NAS
1

Hi Everyone,

I have Roon Core running on a QNAP TVS-471U flawlessly over the last 3 months.

After adding approx. 1,2 GB of music to my existing library two days ago, the Roon App on my iPad Pro is failing to show the recently added files nor can it show the overview view in the browse section. I have disabled Tidal to be on the safe side, but this has made no difference. The adding music to library symbol is showing in the app but reads “Of 10 tracks, 10 added, 0 identified” and does not change.I have looked at the log files on the QNAP and do not see anything unusual.

Little stuck on this one. Does someone have any idea?

Small Update: I stopped the server. Checked the file system on the volume and found no errors. Restarted the server and installed the latest version of Room Remote on the iPad. Result: App started showing approx. 5500 albums, which sounded about right. Then the adding music to library shows over 3000 tracks to end but when it had finished it only recognized “10 of 10” and my total number of albums had been reduced to less that 3000. What the heck is going on?

2

Does this happen only in combination with the iPad or is it simply your only roon remote?

What happens if you temporarily move these new tracks out of the watched folder (and move it back again later)?

3

It is simply my only remote.

If I move one folder out and then back in, nothing happens. The real time scan does not seem to notice the difference …

4

Have you tried stopping RoonServer in the QNAP AppCenter and start it again?

5

Yes, please read my small update in the first post.

6

Sorry, I did not notice the update. :slight_smile:

Could you provide a screenshot of your storage settings?

7

Here you go …

IMG_0125.PNG2732×2048 825 KB

8

Thank you. The storage setup looks fine to me.

So lets focus on the files: can you see any differences in the file/folder naming (like special characters) or audio codec when you compare it to your identified albums?

Please read this knowledge base article and check if any of this could be causing this in your setup.

9

Thanks, will check tomorrow. Time for some shut eye …:sleeping:

10

So, I shut down the server and deleted all of my recently copied files (1,2 GB) from the NAS. I then restarted the server and the remote app is now showing approx 99500 tracks which is pretty close compared to JRiver which has a total of 100750 over both of my shared folders.

This leads me to the conclusion that the worm is somewhere in the 1,2 GB of data I recently copied to the NAS.

Is there a limitation to the total length of the filename that one needs to be conscious of? Also it would be beneficial if Roon Core would log the results of each import so that one can track down any problems easier. If such a log already exists, where would I find it?

Thanks.

11

Maybe that is is an access issue, i do not know which user Roon uses on the NAS (admin, guest ?).

Logitech Media Server on QNAP (ssods) is very delicate with new files user and group has to be ssods otherwise LMS does not recognize the new files.

Best regards,

Armin

12

I’ve noticed that every once in a while, folders and files added to my Synology Roon Server’s watch folder (a Synology local volume) aren’t added to my library. Forcing a rescan seems to remedy the issue, but that is likely addressing the symptom, not the cause.

13

I am having a similar issue with a Roon Server on a NUC with files on a QNAP NAS. Changes made to existing files as well as new files only show in Roon after a forced rescan.

14

Well, after returning from an enjoyable vacation, I decided to sit down and clean up the file names, etc. of the 1570 files that I have been attempting to add to my Roon library. After the clean-up, I copied them over to the shared folder on my NAS and restarted the Roon Server. Unfortunately, the results remain the same, Roon simply refuses to recognize them. :frowning: Regardless if I do a forced rescan, disable tidal, etc.

Surprisingly, JRiver can import them without a glitch, so I am starting to believe that my Roon Database has an issue…

Is it possible to ditch the existing DB and build a new one from scratch?

15

Update:

So, I updated to 1.0.2 and it appears to be working again. Didn’t think this was necessary since I am not yet running QTS 4.3, but it looks like it did the trick.

16

Whoops, as soon as I activated Tidal synchronisation, the problem started again. I have opened another thread under Tidal Software to see if someone has an idea as to what the issue could be.