Roon Core on Windows will no longer start

mathias_belevid · August 11, 2019, 1:44pm

Core Machine (Operating system/System info/Roon build number)

Windows 10 x64 latest version with updates

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

All is connected with cable 1GB

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Im using both Mola Mola dac with roon ready, computer and Squezebox

Description Of Issue

My Core has been running for two years without issues, yesterday it closed it self. And now when i try to start the application, the core start to load and when its ready it stops and quit. So it can´t be used at all.

I have reinstalled Roon and copied my old copy of the database and it worked for one hour and then i begain to break again. I have looked at the log file but can´t see any thing special.

mathias_belevid · August 11, 2019, 1:45pm

How can i upload my logfile?

wizardofoz · August 11, 2019, 1:54pm

Is this all the system runs? Maybe it’s suffering fan clog and thermally shutting it down! Hard drive errors? Memory issues! Try reseating the ram maybe as a first shot.

What is the hardware platform?

mathias_belevid · August 11, 2019, 3:38pm

Its Windows 10 I7 and 32 GB memory

mathias_belevid · August 11, 2019, 3:40pm

The error message in eventlog says:

Fel-bucket 1797450318132686639, typ 4
Händelsenamn: APPCRASH
Svar: Inte tillgänglig
Kabinett-ID: 0

Problemsignatur:
P1: Roon.exe
P2: 1.0.0.0
P3: 5cc12f39
P4: KERNEL32.dll
P5: 10.0.18362.86
P6: d12f214a
P7: c00000fd
P8: 00000000000114de
P9: 
P10: 

Analyssymbol: 
Kontrollerar lösning igen: 0
Rapport-ID: 98a70c96-3ad6-4f14-b0f3-8fc2e6b2e832
Rapportstatus: 268435456
Hash-bucket: 1c4a9ef97b80d45f58f1d38a81b62f2f
Cab-GUID: 0

mathias_belevid · August 11, 2019, 3:44pm


Felet uppstod i programmet med namn: Roon.exe, version 1.0.0.0, tidsstämpel 0x5cc12f39
, felet uppstod i modulen med namn: KERNEL32.dll, version 10.0.18362.86, tidsstämpel 0xd12f214a
Undantagskod: 0xc00000fd
Felförskjutning: 0x00000000000114de
Process-ID: 0x3664
Programmets starttid: 0x01d5504b1e459cbc
Sökväg till program: C:\Users\darklord\AppData\Local\Roon\Application\Roon.exe
Sökväg till modul: C:\WINDOWS\System32\KERNEL32.dll
Rapport-ID: 98a70c96-3ad6-4f14-b0f3-8fc2e6b2e832
Fullständigt namn på felaktigt paket: 
Program-ID relativt till felaktigt paket:

mathias_belevid · August 11, 2019, 3:46pm

One more log from Windows dump:

Version=1
EventType=APPCRASH
EventTime=132100049004026966
ReportType=2
Consent=1
UploadTime=132100049018435525
ReportStatus=268435456
ReportIdentifier=a1b721ca-aa53-495a-91e5-e17b97ba6e6d
IntegratorReportIdentifier=98a70c96-3ad6-4f14-b0f3-8fc2e6b2e832
Wow64Host=34404
NsAppName=Roon.exe
OriginalFilename=Roon.exe
AppSessionGuid=00003664-0001-0004-bc9c-451e4b50d501
TargetAppId=W:00063857b5dbff8864fde2f1938c80da20fd00000000!0000ab79841916184eabc54ff3782dfd0f6a1cbc35f0!Roon.exe
TargetAppVer=2019//04//25:03:53:29!15367!Roon.exe
BootId=4294967295
ServiceSplit=322171185
TargetAsId=425
UserImpactVector=3146544
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=1c4a9ef97b80d45f58f1d38a81b62f2f
Response.BucketTable=4
Response.LegacyBucketId=1797450318132686639
Response.type=4
Sig[0].Name=Programnamn
Sig[0].Value=Roon.exe
Sig[1].Name=Programversion
Sig[1].Value=1.0.0.0
Sig[2].Name=Programtidsstämpel
Sig[2].Value=5cc12f39
Sig[3].Name=Namn på felmodul
Sig[3].Value=KERNEL32.dll
Sig[4].Name=Modulens version
Sig[4].Value=10.0.18362.86
Sig[5].Name=Tidsstämpel för felmodul
Sig[5].Value=d12f214a
Sig[6].Name=Undantagskod
Sig[6].Value=c00000fd
Sig[7].Name=Undantagsförskjutning
Sig[7].Value=00000000000114de
DynamicSig[1].Name=OS-version
DynamicSig[1].Value=10.0.18362.2.0.0.256.4
DynamicSig[2].Name=Språkvariant-ID
DynamicSig[2].Value=1053
DynamicSig[22].Name=Ytterligare information 1
DynamicSig[22].Value=cdb7
DynamicSig[23].Name=Ytterligare information 2
DynamicSig[23].Value=cdb7aa758aa60f56582c1a7e99551a83
DynamicSig[24].Name=Ytterligare information 3
DynamicSig[24].Value=0389
DynamicSig[25].Name=Ytterligare information 4
DynamicSig[25].Value=0389241e71bf2298a320b5b4af7be9d1
UI[2]=C:\Users\darklord\AppData\Local\Roon\Application\Roon.exe
LoadedModule[0]=C:\Users\darklord\AppData\Local\Roon\Application\Roon.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[11]=C:\WINDOWS\System32\combase.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[15]=C:\WINDOWS\System32\win32u.dll
LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[17]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[18]=C:\WINDOWS\System32\USER32.dll
LoadedModule[19]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[20]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[22]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll
LoadedModule[24]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll
LoadedModule[25]=C:\WINDOWS\System32\psapi.dll
LoadedModule[26]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\5bf3aec1e2354e12f9476c318d90a261\mscorlib.ni.dll
LoadedModule[27]=C:\WINDOWS\System32\ole32.dll
LoadedModule[28]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[29]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[30]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\d8eed133ae660904dfe3ed4521157cbc\System.ni.dll
LoadedModule[31]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\c83a55ac24be5064997ad379ac4c05dd\System.Core.ni.dll
LoadedModule[32]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\161a1c7e4ffd285861d795400055298c\System.Drawing.ni.dll
LoadedModule[33]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\f5f80716910ae67af47362dace62e424\System.Windows.Forms.ni.dll
LoadedModule[34]=C:\WINDOWS\System32\shell32.dll
LoadedModule[35]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[36]=C:\WINDOWS\System32\shcore.dll
LoadedModule[37]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[38]=C:\WINDOWS\System32\profapi.dll
LoadedModule[39]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[40]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[41]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[42]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\0277f6692b701b22d96240b0cde99539\System.Xml.ni.dll
LoadedModule[43]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[44]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[46]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\42d5b506d72f14266bbe77f755ec0dfd\System.Configuration.ni.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\mfplat.DLL
LoadedModule[48]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[49]=C:\Users\darklord\AppData\Local\Roon\Application\100600416\leveldb.DLL
LoadedModule[50]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.267_none_2a28ebd84668b6dc\comctl32.dll
LoadedModule[51]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.267_none_17b0a0a26da0be1b\gdiplus.dll
LoadedModule[52]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[53]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[56]=C:\WINDOWS\System32\ws2_32.dll
LoadedModule[57]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[58]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[59]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[60]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[64]=C:\WINDOWS\System32\NSI.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[66]=C:\WINDOWS\System32\iertutil.dll
LoadedModule[67]=C:\Windows\System32\rasadhlp.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[69]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[70]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.267_none_e6c5adbd130e444d\comctl32.dll
LoadedModule[71]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[73]=C:\WINDOWS\SYSTEM32\OPENGL32.DLL
LoadedModule[74]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[76]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_3dc330354607d300\nvoglv64.dll
LoadedModule[77]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[80]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[81]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[82]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[83]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[84]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Management\4d45bcee7a04bf268e5a17e7a0b98b87\System.Management.ni.dll
LoadedModule[85]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\wminet_utils.dll
LoadedModule[86]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[87]=C:\WINDOWS\system32\wbem\wmiutils.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[89]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[90]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[91]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\amsi.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[94]=C:\ProgramData\Microsoft\Windows Defender\platform\4.18.1907.4-0\MpOav.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[96]=C:\Users\darklord\AppData\Local\Roon\Application\100600416\glwrap.DLL
LoadedModule[97]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[98]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[99]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[100]=C:\Users\darklord\AppData\Local\Roon\Application\100600416\freetype.DLL
LoadedModule[101]=C:\Users\darklord\AppData\Local\Roon\Application\100600416\harfbuzz.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\USP10.dll
LoadedModule[103]=C:\Users\darklord\AppData\Local\Roon\Application\100600416\jpegdds.DLL
LoadedModule[104]=C:\WINDOWS\SYSTEM32\Mpr.dll
LoadedModule[105]=C:\WINDOWS\System32\drprov.dll
LoadedModule[106]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[107]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[108]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[109]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[110]=C:\WINDOWS\System32\ntlanman.dll
LoadedModule[111]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule[112]=C:\WINDOWS\system32\RMCLIENT.dll
LoadedModule[113]=C:\WINDOWS\System32\davclnt.dll
LoadedModule[114]=C:\WINDOWS\System32\DAVHLPR.dll
LoadedModule[115]=C:\WINDOWS\System32\wkscli.dll
LoadedModule[116]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[117]=C:\WINDOWS\System32\netutils.dll
LoadedModule[118]=C:\Users\darklord\AppData\Local\Roon\Application\100600416\roonmedia.DLL
LoadedModule[119]=C:\WINDOWS\SYSTEM32\MFReadWrite.dll
LoadedModule[120]=C:\WINDOWS\SYSTEM32\rasapi32.dll
LoadedModule[121]=C:\WINDOWS\SYSTEM32\rasman.dll
LoadedModule[122]=C:\WINDOWS\SYSTEM32\rtutils.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[124]=C:\WINDOWS\SYSTEM32\secur32.dll
LoadedModule[125]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[126]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[128]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[129]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[130]=C:\Users\darklord\AppData\Local\Roon\Application\100600416\roonsearch.DLL
LoadedModule[131]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsBase\cc28cd9c9e46c831bd713e9f3bac4495\WindowsBase.ni.dll
LoadedModule[132]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[133]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[134]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[135]=C:\WINDOWS\SYSTEM32\policymanager.dll
LoadedModule[136]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
LoadedModule[137]=C:\Windows\System32\TaskFlowDataEngine.dll
LoadedModule[138]=C:\Windows\System32\cdp.dll
LoadedModule[139]=C:\Windows\System32\dsreg.dll
LoadedModule[140]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[141]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
LoadedModule[142]=C:\Users\darklord\AppData\Local\Roon\Application\100600416\ohNet.DLL
LoadedModule[143]=C:\WINDOWS\SYSTEM32\dbghelp.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18362
OsInfo[3].Key=ubr
OsInfo[3].Value=267
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1053
OsInfo[7].Key=geoid
OsInfo[7].Value=221
OsInfo[8].Key=sku
OsInfo[8].Value=4
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=3919
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.239.18362.0-11.0.135
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32680
OsInfo[19].Key=svolsz
OsInfo[19].Value=464
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.267.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[30].Value=2DBEA21E-0A44-4747-A2EE-416EECF243AD.1
OsInfo[31].Key=edition
OsInfo[31].Value=Enterprise
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:3D58
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Slutade fungera
ConsentKey=APPCRASH
AppName=Roon
AppPath=C:\Users\darklord\AppData\Local\Roon\Application\Roon.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=789E2B8ACFF56654A0DD6D4FF2D85105
MetadataHash=849006977

mathias_belevid · August 11, 2019, 5:22pm

in Log file from Roon i can see:

08/11 19:19:26 Error: [broker/images] addimage failed: System.Exception: failed to decode jpeg
   vid Imagoo.JpegDecoder.Decode(Stream s, ProgressCB cb, Int32 desired_width, Int32 desired_height, MemoryBuffer& outbmp, Int32& stride, Int32& w, Int32& h, Int32& ow, Int32& oh)
   vid Imagoo.Bitmap.__FromData(Byte[] data, Int32 data_length, Int32 advisory_max_w, Int32 advisory_max_h)
   vid Imagoo.Resizer.Resize(Byte[] bs, Int32 len, IEnumerable`1 outputs)
   vid Sooloos.Broker.ImageCollection.<>c__DisplayClass39_0.<AddImage>b__0(CallingThread cx)

mathias_belevid · August 11, 2019, 9:46pm

I got one step closer, when i rename the folder “Storage” under database\registry Roon Core starts again. But im missing all my mapped drives, alla of them are on two NAS servers. I will try to remap them and index to see if it works again or if i have to make a complete new database.

dylan · August 12, 2019, 11:27am

Hi @mathias_belevid,

Were there any recent changes to your setup? Any Windows updates around when this happened? Or maybe this started occurring after you added new music to your watched folder?

mathias_belevid · August 12, 2019, 11:31am

I made the latest Windows 10 update for one day ago and added some new music.

Now it crashed again when buildning the new index, must be something wrong with a file or how the indexer reads it that make it crash. Is there any thing i can do or read to get more information of whats happening?

wizardofoz · August 12, 2019, 12:24pm

I’ve seen roon crash with scanning certain bad files…so this is a potential possibility. I think it’s logged iirc but it was quite some time ago. It was a dsd file in my case that was a demo downloaded from the internet.

mathias_belevid · August 12, 2019, 2:20pm

I have removed all the files form the log file and the DB and now trying to rebuld a new DB to see if i get same problem again. It has indexed for 1,5 hour without problem but i think we have to wait and see what happening. I have checked the SSD disk for bad sectors and all looks good. But maybe the DB got fucked up and thats the case, i saw that Roon still trying to index the files i removed, thats why i removed the DB to make a new one.

Vog · August 12, 2019, 3:26pm

For what it’s worth, this looks like the same problem a few others of us are having, being discussed here: Roon crashing on Windows 10

It all seemed to start at roughly the same time…

Vog

dylan · August 12, 2019, 4:06pm

Hi @mathias_belevid,

If you move the new music that was added out of the watched folder do things work for you?

mathias_belevid · August 12, 2019, 6:55pm

sounds like more than i have this problem, can it have to do with an Windows update ? I read the link but it hasen’t any solution only guys with similar problem or the same.

mathias_belevid · August 12, 2019, 6:56pm

I have tested to move music and also go through the log file to see if it helps. But it diden´t same problem it hangs and closes when its ready to use.

dylan · August 13, 2019, 2:39pm

Thanks for giving that a try, @mathias_belevid.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

mathias_belevid · August 13, 2019, 9:31pm

Hi i now have a new database and all is now indexed without problems so let´s see over this week if its stable or not. Maybe it was a corrupted database that was the problem.

I report back later this week when i know about the status.

system · August 12, 2020, 9:31pm

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.